- I participate in a variety of outdoor recreational activities
- Hiking
- Cooking
- Reading
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Music
- Crafting and DIY Projects
- Pilates
- Strategy Games
- Outdoor Recreation
- Camping
- Growing herbs, vegetables, or fruits in home gardens
- Swimming
- Photography
- Cake Decorating
- Personal Development and Self-Improvement
Andrea Campbell
Sandoval,IL
Summary
Dedicated caseworker with a strong background in client advocacy and problem-solving. Proven ability to develop individualized service plans and connect clients with essential community resources.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager and Ready to help the team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
DHS Caseworker
DHS State of Illinois
Centralia, IL
02.2017 - Current
- Conducted thorough assessments to determine clients' eligibility for state assistance programs.
- Developed individualized service plans based on comprehensive client interviews and evaluations.
- Coordinated with community resources to connect clients with necessary support services.
- Monitored case progress and maintained detailed documentation of client interactions and outcomes.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Conducted thorough assessments to determine client eligibility for various programs and services.
- Caseworker for 9 years.
- Assigned to various wraps.
- Always willing to help out whenever and wherever needed.
- Research policy and troubleshoots problem cases before asking for assistance.
- Utilizing automated multi-tasking computer software, such as Microsoft Word, Power Point, and Excel, in the completion of routine tasks.
- Helped new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
Support Service Worker- Laundry
State of Illinois-Department of Human Services
Centralia, IL
01.2014 - 02.2017
- Kept an organized workspace that minimized errors in processing residents personal laundry while promoting efficiency.
- Contributed to a positive work atmosphere by maintaining professional communication with colleagues and supervisors.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Collected soiled linens and clothing and pretreated stains.
- Operated traditional and computer-operated washers and dryers.
- Assisted with unloading and loading residents laundry items.
- Shopped for each resident and their personal clothing needs.
- Implemented effective sorting processes to enhance workflow efficiency and reduce operational delays.
- Trained new staff on safety protocols, equipment usage, and best practices in laundry operations.
Support Service Worker- Dietary
State of Illinois-Department of Human Services
Centralia, IL
10.2012 - 01.2014
- Assisted in developing and implementing person-centered service plans to meet individual needs effectively.
- Delivered nutritious meals in accordance with dietary guidelines and resident preferences.
- Collaborated with kitchen staff to ensure timely service and meal preparation.
- Assisted in maintaining cleanliness and organization of dining areas and kitchen equipment.
- Educated residents on menu options and dietary restrictions to enhance dining experiences.
- Monitored food temperatures and presentation standards for quality assurance.
- Trained new servers on procedures, safety protocols, and customer service expectations.
- Coordinated with dietitians to adjust menus based on nutritional needs of residents.
- Improved resident satisfaction by providing timely and efficient meal service to residents.
- Provided compassionate care for all residents while assisting them during mealtimes, fostering a supportive atmosphere.
- Demonstrated exceptional attention to detail when preparing meals according to specific dietary restrictions or allergies.
- Collaborated with the kitchen staff to ensure accurate food orders and special diet requirements were met.
- Promoted healthy eating habits with appropriate portion control in serving meals.
- Maintained high cleanliness standards in dining areas, promoting a safe and welcoming environment for residents.
- Ensured proper food storage procedures were followed, minimizing waste and upholding food safety regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Greeted residents and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Portioned and wrapped food to place directly on plates for service to patrons.
Mental Health Technician
State of Illinois-Department of Human Services
Centralia, IL
01.2003 - 10.2012
- Monitored patient behavior and mental health conditions to ensure safety and well-being.
- Assisted in the development and implementation of individualized treatment plans.
- Collaborated with multidisciplinary teams to coordinate patient care effectively.
- Documented patient progress and reported significant changes to healthcare professionals.
- Trained new staff on protocols, procedures, and best practices for patient interaction.
- Led therapeutic group sessions to promote social skills and emotional support among patients.
- Evaluated program effectiveness and recommended improvements for enhanced patient outcomes.
- Ensured compliance with state regulations and organizational policies in daily operations.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Engaged with colleagues in treatment team meetings to promote positive resident treatment outcomes.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Assisted in developing individualized care plans to meet specific needs of patients.
- Participated in multidisciplinary team meetings, contributing valuable insights for patient care planning.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
Education
No Degree - Business Management
Colorado Technical University
Colorado Springs, COGED -
Lasalle County GED Program
Streator, IL03-1997
Skills
- Client interaction
- Highly effective communication
- Ethical practice
- Proficient in [Microsoft Word, Power Point, and Excel]
- Organizational skills
- Case documentation
- Problem-solving
- Multitasking
- Teamwork
- Teamwork and collaboration
- Active listening
- Task prioritization
- Professionalism
- Professional boundaries
Interests
Timeline
DHS Caseworker
DHS State of Illinois
02.2017 - Current
Support Service Worker- Laundry
State of Illinois-Department of Human Services
01.2014 - 02.2017
Support Service Worker- Dietary
State of Illinois-Department of Human Services
10.2012 - 01.2014
Mental Health Technician
State of Illinois-Department of Human Services
01.2003 - 10.2012
No Degree - Business Management
Colorado Technical University
GED -
Lasalle County GED Program