Andrea Brewster
Granite City
Summary
Dynamic professional with a proven track record at Interventional Pain Management, excelling in customer service and cash handling. Recognized for enhancing operational efficiency and training new hires, while ensuring compliance with regulations. Strong organizational skills and data entry proficiency contributed to improved guest satisfaction and streamlined front desk operations.
Experienced with managing front desk operations and scheduling appointments. Utilizes organizational skills to ensure smooth office workflow and client satisfaction. Track record of effective communication and multitasking abilities.
Professional office administrator with proven track record in managing front desk operations and scheduling appointments. Known for strong focus on team collaboration and achieving results. Reliable and adaptable, with excellent organizational and communication skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Front Desk Scheduler
Interventional Pain Management
01.2023 - 06.2025
- Collaborated with team members on various projects aimed at improving overall operational efficiency of the front desk department.
- Increased guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Managed incoming calls professionally, directing them to appropriate personnel or taking detailed messages as needed.
- Assisted in training new hires on company policies, procedures, software systems, leading to faster integration into the team.
- Participated in regular team meetings, sharing feedback and suggestions to continuously improve front desk operations.
- Maintained accurate financial records through diligent handling of cash transactions and daily reporting activities.
- Maintained a clean and organized workspace which contributed positively towards the professional image of the Front Desk department.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Medical Records and Health Information Technician
Select Specialty Hospital LTAC
02.2016 - 11.2023
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Trained fellow technicians on best practices for managing health information, fostering a high-performance team environment.
- Optimized storage solutions for physical medical records while ensuring easy retrieval when needed.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
- Collaborated with healthcare professionals to ensure accurate documentation of patient conditions and treatments.
- Implemented electronic health record systems, improving the accessibility and organization of medical documentation.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Scanned and uploaded medical records into electronic medical records system.
- Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
Bank Teller
The Bank of Edwardsville
2000 - 2010
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
GED -
Marion High School
Marion, IN05-1988
Associate of Applied Science -
Southwestern Illinois College
Belleville, IL12-2015
Skills
- Dependability
- Strong organization
- Data entry proficiency
- Calendar management
- Customer service
- Cash handling
- Training and mentoring
Certification
- HIPAA Certified, Select Specialty Hospital, Interventional Pain Management
- Associate of Applied Science, SWIC Belleville
Languages
English
Timeline
Front Desk Scheduler
Interventional Pain Management
01.2023 - 06.2025
Medical Records and Health Information Technician
Select Specialty Hospital LTAC
02.2016 - 11.2023
Bank Teller
The Bank of Edwardsville
2000 - 2010
GED -
Marion High School
Associate of Applied Science -
Southwestern Illinois College
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