Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Boykin

Carol Stream

Summary

Dynamic logistics professional with extensive experience at SC Johnson, excelling in KPI development and transportation management. Proven ability to enhance carrier performance and streamline operations through effective scheduling coordination and attention to detail. Adept at leveraging technology and fostering strong relationships to drive operational success.

Overview

12
12
years of professional experience

Work History

Senior Analyst, Logistics Transportation

SC Johnson
Chicago
03.2024 - Current
  • Lead KPI performance and enhancement strategy for Transportation Operations and carrier base, focusing on on-time service, EDI compliance, and adherence to award criteria providing data-driven recommendations.
  • Liaison between carriers, internal/external customers, and RDCs/3PLs, coordinating across multiple systems to secure appointments and ensure on-time, efficient outbound freight execution.
  • Managed daily operations with Transportation Managers to resolve carrier performance issues, address capacity challenges, and meet customer service needs.
  • Leveraged resources to resolve operational discrepancies and enhance transportation workflows.
  • Develop and maintain transportation documentation to ensure accurate, up-to-date guidance for carriers and onboarding resources.
  • Led scheduling team and conducted regular meetings to review workload, fostering team cohesiveness.

Analyst, Logistics Transportation

SC Johnson
Chicago
01.2022 - 03.2024

Transportation Planner Contractor

ICON Consultants
04.2021 - 01.2022

Associate Support Analyst

United Airlines
Arlington Heights
06.2019 - 06.2020
  • Managed multiple mid-size projects efficiently and accurately, while being within the SLA.
  • Liaised with internal customers, procurement, field service engineers, and vendors to efficiently process purchase orders and maintain project timelines.
  • Processed IT service requests, coordinating installations with field service engineers and distributing project materials to ensure timely delivery of software applications.
  • Collaborated with leadership to implement proactive strategies that supported achievement of individual and company goals.
  • Acted as the primary point of contact for team members, facilitating communication and collaboration.

Project Coordinator Contractor

United Airlines
Arlington Heights
08.2016 - 06.2020

Service Coordinator

Chicago Metropolitan Fire Prevention
Elmhurst
09.2015 - 08.2016
  • Coordinated daily schedules for internal team and external service technicians to ensure timely service delivery.
  • Reviewed and updated client correspondence files and scheduling databases, ensuring data accuracy and streamlined access for team use.
  • Responded to telephone inquiries from clients, vendors, and the public.

Sales Support

Comcast Business
Oak Brook
05.2014 - 09.2015
  • Acted as the primary contact between customers and sales representatives, addressing discrepancies and coordinating effective solutions.
  • Entered customer data accurately, facilitating timely installation of equipment and services on appointment day.
  • Investigated discrepancies to identify root causes, providing insights for coaching and process improvement.

Education

Bachelor of Science - Criminal Justice

Argosy University
02-2019

Associates in Arts - General Studies

Harper Community College
05-2012

Skills

  • Logistics Planning
  • Transportation management
  • Transportation systems management
  • Inventory Management
  • KPI development
  • Data Analysis
  • Logistics Software
  • Microsoft Dynamics AX
  • Transport Management
  • Microsoft Office Suite
  • SharePoint
  • Scheduling coordination
  • Attention to detail
  • Customer service expertise

Timeline

Senior Analyst, Logistics Transportation

SC Johnson
03.2024 - Current

Analyst, Logistics Transportation

SC Johnson
01.2022 - 03.2024

Transportation Planner Contractor

ICON Consultants
04.2021 - 01.2022

Associate Support Analyst

United Airlines
06.2019 - 06.2020

Project Coordinator Contractor

United Airlines
08.2016 - 06.2020

Service Coordinator

Chicago Metropolitan Fire Prevention
09.2015 - 08.2016

Sales Support

Comcast Business
05.2014 - 09.2015

Bachelor of Science - Criminal Justice

Argosy University

Associates in Arts - General Studies

Harper Community College
Andrea Boykin