Andrea Boykin
Carol Stream
Summary
Dynamic logistics professional with extensive experience at SC Johnson, excelling in KPI development and transportation management. Proven ability to enhance carrier performance and streamline operations through effective scheduling coordination and attention to detail. Adept at leveraging technology and fostering strong relationships to drive operational success.
Overview
12
12
years of professional experience
Work History
Senior Analyst, Logistics Transportation
SC Johnson
Chicago
03.2024 - Current
- Lead KPI performance and enhancement strategy for Transportation Operations and carrier base, focusing on on-time service, EDI compliance, and adherence to award criteria providing data-driven recommendations.
- Liaison between carriers, internal/external customers, and RDCs/3PLs, coordinating across multiple systems to secure appointments and ensure on-time, efficient outbound freight execution.
- Managed daily operations with Transportation Managers to resolve carrier performance issues, address capacity challenges, and meet customer service needs.
- Leveraged resources to resolve operational discrepancies and enhance transportation workflows.
- Develop and maintain transportation documentation to ensure accurate, up-to-date guidance for carriers and onboarding resources.
- Led scheduling team and conducted regular meetings to review workload, fostering team cohesiveness.
Analyst, Logistics Transportation
SC Johnson
Chicago
01.2022 - 03.2024
Transportation Planner Contractor
ICON Consultants
04.2021 - 01.2022
Associate Support Analyst
United Airlines
Arlington Heights
06.2019 - 06.2020
- Managed multiple mid-size projects efficiently and accurately, while being within the SLA.
- Liaised with internal customers, procurement, field service engineers, and vendors to efficiently process purchase orders and maintain project timelines.
- Processed IT service requests, coordinating installations with field service engineers and distributing project materials to ensure timely delivery of software applications.
- Collaborated with leadership to implement proactive strategies that supported achievement of individual and company goals.
- Acted as the primary point of contact for team members, facilitating communication and collaboration.
Project Coordinator Contractor
United Airlines
Arlington Heights
08.2016 - 06.2020
Service Coordinator
Chicago Metropolitan Fire Prevention
Elmhurst
09.2015 - 08.2016
- Coordinated daily schedules for internal team and external service technicians to ensure timely service delivery.
- Reviewed and updated client correspondence files and scheduling databases, ensuring data accuracy and streamlined access for team use.
- Responded to telephone inquiries from clients, vendors, and the public.
Sales Support
Comcast Business
Oak Brook
05.2014 - 09.2015
- Acted as the primary contact between customers and sales representatives, addressing discrepancies and coordinating effective solutions.
- Entered customer data accurately, facilitating timely installation of equipment and services on appointment day.
- Investigated discrepancies to identify root causes, providing insights for coaching and process improvement.
Education
Bachelor of Science - Criminal Justice
Argosy University
02-2019
Associates in Arts - General Studies
Harper Community College
05-2012
Skills
- Logistics Planning
- Transportation management
- Transportation systems management
- Inventory Management
- KPI development
- Data Analysis
- Logistics Software
- Microsoft Dynamics AX
- Transport Management
- Microsoft Office Suite
- SharePoint
- Scheduling coordination
- Attention to detail
- Customer service expertise
Timeline
Senior Analyst, Logistics Transportation
SC Johnson
03.2024 - Current
Analyst, Logistics Transportation
SC Johnson
01.2022 - 03.2024
Transportation Planner Contractor
ICON Consultants
04.2021 - 01.2022
Associate Support Analyst
United Airlines
06.2019 - 06.2020
Project Coordinator Contractor
United Airlines
08.2016 - 06.2020
Service Coordinator
Chicago Metropolitan Fire Prevention
09.2015 - 08.2016
Sales Support
Comcast Business
05.2014 - 09.2015
Bachelor of Science - Criminal Justice
Argosy University
Associates in Arts - General Studies
Harper Community College