Andrea Aguilera
Surge Staffing
Bolingbrook
1
Certification
3
years of professional experience
Bilingual professional fluent in English and Spanish with over 4 years of experience in customer service and team operations. Focused on enhancing patient experiences through compassionate care while developing strong relationships. Seeking to advance in dentistry through enrollment in a Dental Assistant program in Fall 2026.
Work History
Bilingual Talent Advisor
1 Month- Assisted clients in both English and Spanish, ensuring clear communication and understanding of services.
- Recruit, screen, and place candidates on assignments.
- Maintain strong relationships with clients and external employees.
- Provide professional customer service through phone, email, and in-person.
- Complete and process employment, onboarding, and compliance documentation.
- Track and manage daily open job orders, candidate pipelines, and placements.
Shift Leader/Assistant Manager in Training
4 Months- Supervised daily operations, ensuring efficient workflow and adherence to service standards.
- Ensured compliance with health and safety regulations during all shift operations.
- Oversaw crew scheduling and labor coverage.
- Conducted interviews, onboarding, and training for new hires.
- Coordinated large catering orders and ensured execution.
- Monitored inventory levels, facilitating timely restocking of supplies to meet demand.
Assistant Manager (Captain)
1 Year 8 Months- Oversaw scheduling, shift supervision, and customer satisfaction initiatives to improve service quality.
- Provided performance feedback and led team development efforts, increasing staff productivity.
- Supported the General Manager in daily operations, achieving sales targets through effective team coordination.
- Conducted inventory audits to minimize loss and maintain 100% stock accuracy, reducing shrinkage.
Education
Associate of Arts - Sociology
- 3.9 GPA
- Graduated with Honors
- Dental Assisting
- Training in administrative and clinical dental assisting.
- Dental terminology, oral anatomy, tooth structure, and dental equipment.
- Infection control, sterilization techniques, and patient safety protocols.
- Chairside assisting, patient positioning, and dental operatory procedures.
- Legal and ethical aspects of dentistry and dental office operations.
- Eligible to complete a 40-hour clinical externship upon successful completion of coursework.
- Preparing for entry-level dental assisting and industry certification exams.
Skills
Bilingual
Language proficiency
Candidate assessment
Customer service
Employee relations
Training development
Administrative skills
Data management
Data entry
Documentation skills
Team leadership
Hospitality service
Certification
- BASSET March 2026 to March 2029
- ServSafe November 2023 to November 2028
- Driver's License
- Food Handler Certification
- CPR Certification
Languages
English
Spanish - Fluent
Bilingual
Timeline
Bilingual Talent Advisor
Surge Staffing
06.2026 - CurrentRead More
Shift Leader/Assistant Manager in Training
Guzman Y Gomez
02.2026 - 06.2026Read More
Assistant Manager (Captain)
CosMc's
12.2023 - 08.2025Read More
Joliet Junior College
Associate of Arts from Sociology
Read More
Joliet Junior College
from Dental Assisting
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