Summary
Overview
Work History
Education
Skills
Career Interests
Languages
Accomplishments
References
Timeline
Generic

Maiya Andrade

Aurora

Summary

I'm interested in customer service, administrative services, data entry, finance, and insurance. Occupations like the ones mentioned above are the kinds of occupations I would like to have. I want to work in this field because I'm interested in it, I have some experience, and I want to learn more. I now have a better understanding of the many financial, customer service, administrative, and insurance positions, as well as their functions, pay, and perks.

My strong points are organization, patience, effective problem resolution, good customer service, and a positive approach. I care about providing excellent customer service since it impacts the customer experience quality. I hold a life insurance license and have Insurance, customer service, and retail experience.

Overview

3
3
years of professional experience

Work History

Retail Associate

Hollister
Geneva
02.2024 - Current
  • I do intend to quit this position as soon as I locate a full-time job
  • Focused on assisting customers with a positive attitude.
  • Prioritized quality of customer interactions.
  • Conducted product research to address customer inquiries promptly.
  • Operated cash registers and processed transactions, including sales, returns, and exchanges.
  • Collaborated with team members to achieve sales targets and improve customer satisfaction.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
  • Answered customer inquiries regarding product features, pricing, and availability.

Life Insurance Agent

Primerica
Lombard
06.2024 - 08.2024
  • I worked at Primerica for roughly three months
  • Obtained life insurance license upon passing required classes and exam.
  • Talking to clients, making phone calls, taking notes, asking questions, getting feedback
  • Scheduling appointments and interviews
  • Providing excellent customer service
  • Interacting with my staff
  • Observed interviews and attended client appointments.
  • Took detailed notes during finance and insurance workshops.
  • Acquired insights into the key benefits and significance of insurance.
  • Gained knowledge in customer service, retirement planning, marketing, and financial topics.
  • Additionally, there were groups during the training where I could practice and learn how to communicate with customers (customer service) and explain the insurance that the company provided
  • Record notes and occasionally ask interview subjects questions.
  • I asked the trainer questions regarding interviews after sessions.
  • I did have a business profile on social media
  • I would contact clients I knew, observe the appointment (a trainer would also be present), take notes, and learn knowledge from my trainer.
  • The commission-based structure was one of the reasons I quit
  • This Job was commission-based, with no hourly salary, which I did not like
  • The frequent use of social media for marketing was another factor in my decision to leave
  • Sought out new clients and developed clientele by networking to find new customers.

Task associate

Ulta
Geneva
10.2024 - 01.2025
  • I worked here for four months
  • This job was seasonal, and I answered questions from customers, stocked merchandise, arranged merchandise, and maintained a clean workspace at Ulta
  • I maintained organization while working here, making sure that supplies were replenished and repairing displays
  • Helping customers and answering questions was also something that I accomplished
  • I quit this employment because the hours were not satisfactory

Art Instructor

Young Rembrandts
Aurora
09.2023 - 04.2024
  • I spent a few months working at this after-school program
  • As I worked with the children, I would demonstrate how to complete the sketching task and ensure that they followed to instructions
  • I valued patience and ensuring the children were enjoying themselves in this role
  • I quit this employment because the hours and salary were not satisfactory

Fulfillment and Barista

Target and Starbucks
Batavia
09.2022 - 10.2023
  • Excelled in working swiftly and effectively.
  • Maintained cleanliness of establishment at all times.
  • Stocked inventory ensured availability and order.
  • Ensuring that customers have a positive experience is crucial since it influences both their in-store and employee experiences.
  • Since you operate as a team, it's equally critical to treat your coworkers with kindness and respect.
  • Identified and located items in the fulfillment department.
  • Transferred items to and from shelves in the rear room efficiently.
  • I always like picking up new skills and learning from my errors to help others as well as better myself in the process.
  • Concluded tenure due to a desire for career advancement.

Gatekeeper

Riversedge Park
Aurora
  • I worked here during the summer of 2022 ( it was a seasonal job)
  • As a gatekeeper, it was my responsibility to maintain composure under pressure, handle customers with kindness, and have a positive outlook
  • Since I would be the first employee that customers see and interact with, it was imperative that I show up there and greet them with a nice attitude
  • To ensure that customers had a positive and safe experience, I made sure they were aware of the rules and could effectively respond to their inquiries

Education

Highschool diploma - Business

West Aurora High School
12-2023

Skills

  • Time management
  • Communication
  • Customer service
  • Willingness to learn
  • Organization
  • Punctuality
  • Accuracy
  • Teamwork
  • Efficiency
  • Critical thinking
  • Problem-solving
  • Typing
  • Team collaboration

Career Interests

  • Customer service
  • Administrative services
  • Data entry
  • Finance
  • Insurance

Languages

Spanish
Limited

Accomplishments

  • Employee of the month at Hollister (2024)
  • Made a sale at Primerica (July 2024)
  • Passed my Life insurance exam (July 2024)
  • Got a raise at Target (2023)

References

References available upon request.

Timeline

Task associate

Ulta
10.2024 - 01.2025

Life Insurance Agent

Primerica
06.2024 - 08.2024

Retail Associate

Hollister
02.2024 - Current

Art Instructor

Young Rembrandts
09.2023 - 04.2024

Fulfillment and Barista

Target and Starbucks
09.2022 - 10.2023

Gatekeeper

Riversedge Park

Highschool diploma - Business

West Aurora High School

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Maiya Andrade