Ana Paula Silva Hendelman
Gurnee
Summary
Adaptable professional known for a strong work ethic and quick learning abilities. Experienced in customer relationship management and transaction processing. Prepared to leverage skills to drive customer satisfaction and streamline operations.
Overview
17
17
years of professional experience
Work History
Seasonal Worker
Target
Vernon Hills
11.2014 - 01.2015
- Operated cash registers and processed customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Stocked shelves with incoming inventory items.
- Restocked supplies for checkout area as needed.
Live-Out Nanny
Michele Delaney
Chicago
04.2008 - 11.2010
- Supervised daily activities and routines for children in a nurturing environment.
- Prepared healthy meals and snacks according to dietary preferences and restrictions.
- Organized playdates and social interactions to promote peer relationships.
- Managed household tasks including laundry, cleaning, and organization of children's spaces.
Administrative Assistant
Hospital Policlin
Sao Jose dos Campos
06.2003 - 06.2005
- Coordinated insurance claims processing and documentation for timely submissions.
- Maintained accurate records of insurance policies and client interactions.
- Collaborated with team members to streamline the claims review process.
- Assisted in resolving client inquiries related to policy coverage and claims status.
- Monitored compliance with regulatory requirements in insurance operations.
Store Manager
MD Padaria
Sao Jose dos Campos
12.1997 - 06.2003
- Oversaw daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated restocking efforts to maintain product availability.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented visual merchandising standards to create an appealing shopping environment.
- Conducted regular sales analysis to identify trends and adjust strategies accordingly.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Education
BBA - Business Administration
UNIP
Sao Jose Dos Campos, SP, Brazil12-2002
Skills
- Customer service
- Cash register operation
- Inventory management
- Shelving inventory
- Transaction processing
- Customer relationship management
- Household management
- Quick learner
- Strong work ethic
Languages
Portuguese
Native/ Bilingual
Timeline
Seasonal Worker
Target
11.2014 - 01.2015
Live-Out Nanny
Michele Delaney
04.2008 - 11.2010
Administrative Assistant
Hospital Policlin
06.2003 - 06.2005
Store Manager
MD Padaria
12.1997 - 06.2003
BBA - Business Administration
UNIP