Ana Laura Zavala
Joliet
Summary
Dynamic professional with a strong background in customer service and office organization, notably at Integrated Pain Management. Proven ability to enhance workflow efficiency through meticulous data entry and effective scheduling. Recognized for attention to detail and problem-solving skills, contributing to improved client satisfaction and streamlined operations.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Integrated Pain Mangement
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Organized, maintained and updated information in computer databases.
General Laborer
SPARKLE AND CO.
06.2020 - 08.2022
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Accurately picked orders from shelves and organized them for shipment.
- Attention to detail while ensuring quality control standards were met.
Warehouse Order Picker
DSC Logistics
01.2019 - 01.2020
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Minimized order errors with thorough double-checking procedures, resulting in increased customer satisfaction rates.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Pulled orders quickly to maintain demanding productivity goals.
BACK UP LEAD
WeatherTech
01.2016 - 10.2018
- Provided support during actual disaster recovery events, leading the team in executing established protocols efficiently.
- Provided input on tool selection and usage, resulting in improved job performance and reduced waste materials.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Assisted team members with tasks that require group effort.
- Performed quality checks on products and materials to identify any defects.
- Used variety of hand and power tools to complete tasks.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
- Displayed flexibility by adapting to changes in workload, shift schedules, and warehouse priorities as necessary for business continuity.
Education
High School Diploma -
JOLIET CENTRAL HIGH SCHOOL
Joliet, IL05-2015
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling appointments
- Office organization
- Sensitive information handling
- Skilled Excel,Word, Powerpoint
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Integrated Pain Mangement
03.2024 - Current
General Laborer
SPARKLE AND CO.
06.2020 - 08.2022
Warehouse Order Picker
DSC Logistics
01.2019 - 01.2020
BACK UP LEAD
WeatherTech
01.2016 - 10.2018
High School Diploma -
JOLIET CENTRAL HIGH SCHOOL
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