ANAIZ LECHUGA
Bolingbrook,IL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Personal Banker
Fifth Third Bank
04.2025 - Current
- Assisted customers with account inquiries and transactions, ensuring satisfaction and accuracy.
- Educated clients on banking products and services, enhancing their financial literacy.
- Processed loan applications efficiently, adhering to compliance regulations.
- Collaborated with team members to streamline operations and improve service delivery.
- Utilized banking software to manage customer accounts and track transaction history.
- Resolved customer issues promptly, maintaining positive relationships and trust.
- Conducted routine audits of account activities to ensure accuracy and compliance.
- Supported branch initiatives focused on enhancing customer experience and operational efficiency.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
Lead Bank Teller
Fifth Third Bank
01.2022 - 04.2025
- Supervised daily operations, ensuring compliance with banking regulations and policies.
- Trained and mentored new tellers on service standards and cash handling procedures.
- Enhanced customer satisfaction by resolving complex issues efficiently and effectively.
- Oversaw cash management processes, including balancing registers and preparing deposits.
- Implemented process improvements to streamline transaction workflows and reduce wait times.
- Conducted audits to ensure accuracy in transactions and adherence to financial controls.
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
- Implemented security measures to protect bank assets, reducing instances of fraud and theft.
- Developed strong rapport with clients, maintaining long-term relationships and trust in the bank''s services.
Retail Sales Associate
Marshalls
08.2018 - 01.2022
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays to promote sales and improve customer engagement.
- Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Supported inventory management by conducting regular stock checks and replenishing shelves.
- Trained new associates on store policies, procedures, and customer service standards.
- Developed promotional displays aligned with seasonal events to drive customer interest.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Food Delivery Driver
Uber Eats
10.2020 - 05.2021
- Delivered food orders promptly, ensuring customer satisfaction and adherence to delivery guidelines.
- Navigated efficiently using GPS tools, optimizing routes for timely deliveries.
- Maintained communication with customers to provide order updates and address inquiries.
- Inspected delivery vehicles regularly, ensuring compliance with safety standards and operational readiness.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
Crew Member
Dunkin' Donuts
08.2017 - 04.2018
- Delivered exceptional customer service in high-paced environment.
- Operated cash registers efficiently, ensuring accurate transactions.
- Prepared and serviced a variety of beverages and food items.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new crew members on operational procedures.
- Collaborated with team to improve workflow and service speed.
- Managed inventory levels, restocking supplies as needed to meet demand.
- Enforced health and safety regulations to ensure safe working conditions.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Associate of Applied Science - Business Management
College of DuPage
Glen Ellyn, IL05-2026
Skills
- Customer service
- Cash handling
- Account management
- Interpersonal communication
- Conflict resolution
- Collaborative teamwork
- Operational efficiency
- Relationship building
- Training and mentoring
- Inventory management
- Customer satisfaction
- Attention to detail
- Effective bilingual communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Documenting and sharing travel experiences
- Music
- Crafting and DIY Projects
- Interior Design
- Fashion
- Photography
- I like trying new recipes and food trends
- Cooking
- Baking
Timeline
Personal Banker
Fifth Third Bank
04.2025 - Current
Lead Bank Teller
Fifth Third Bank
01.2022 - 04.2025
Food Delivery Driver
Uber Eats
10.2020 - 05.2021
Retail Sales Associate
Marshalls
08.2018 - 01.2022
Crew Member
Dunkin' Donuts
08.2017 - 04.2018
Associate of Applied Science - Business Management
College of DuPage