ANA CARDENAS
Chicago
Summary
Dynamic Sales/Conference Service Coordinator at Homewood Suites by Hilton, adept at enhancing guest satisfaction through exceptional customer service and effective communication. Proven ability in inventory management and training staff, driving service improvements that elevate the guest experience. Recognized for problem-solving skills and a commitment to operational excellence.
Overview
25
25
years of professional experience
Work History
Sales/Conference Service Coordinator
Homewood Suites by Hilton
Chicago
04.2021 - Current
- Managed communication between departments to streamline service delivery for guests.
- Coordinated guest reservations and room assignments for optimal customer satisfaction.
- Assisted with front desk operations, ensuring smooth check-in and check-out processes.
- Organized special requests and accommodations to enhance guest experience at the hotel.
- Collaborated with management to implement service improvements and guest feedback initiatives.
- Trained new staff on standard operating procedures and customer service expectations.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
Sales Associate
Lane Bryant
01.2005 - 06.2025
- Assisted Customers with proper and adequate bra fittings.
- Assisted in customizing outfits for clients regarding attire and matching accessories.
- Maintained a clean environment in order to promote Customer Satisfaction.
- Monitored and maintained adequate levels of inventory in for sales in order to maximize profits.
- Marketed and offered store credit card to clients in order increase membership.
- Promoted card incentives which included coupons, special discounts, and brochures with special events.
Sales Associate
DD's
Chicago
05.2020 - 12.2020
- Assisted customers with product selection and provided personalized service.
- Maintained store displays to ensure an appealing shopping environment.
- Educated customers on promotions and loyalty programs to encourage repeat visits.
- Restocked merchandise and organized inventory on the sales floor as needed.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction.
- Participated in training sessions to stay updated on product knowledge and sales techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Front Office Supervisor
Holiday Inn
Chicago
01.2016 - 04.2020
- Supervised front desk operations and ensured smooth guest check-in processes.
- Managed staff schedules and assigned duties to optimize front office efficiency.
- Trained new employees on customer service standards and hotel procedures.
- Handled guest inquiries and resolved issues to enhance satisfaction levels.
- Coordinated room assignments and maintained inventory of available accommodations.
- Collaborated with other departments to streamline hotel operations and services.
- Coordinated with other departments to ensure smooth operations.
- Handled customer complaints in a professional manner.
- Monitored guest check-in and check-out procedures.
- Implemented policies and procedures related to the front office operations.
- Ensured proper customer service standards were met.
- Responded promptly to inquiries from guests or potential customers via phone or email.
- Managed inventory levels of supplies, equipment, and services used by the front office team.
- Maintained accurate records of all guests' bookings and payments.
Front Desk Associate
Embassy Suites Downtown
Chicago
01.2011 - 06.2015
- Facilitated guest check-in and check-out procedures to enhance overall experience.
- Processed cash, credit, and check transactions promptly to reduce wait times.
- Addressed customer concerns regarding hotel services to maintain high satisfaction levels.
- Guided guests in selecting restaurants and entertainment options, providing local insights.
- Assisted guests with luggage storage, transportation arrangements, and package handling.
- Served as cashier in hotel gift shop, ensuring accurate transactions and inventory management.
Front Desk Associate
Hilton Suites
01.2007 - 01.2010
- Performed guest check-in and check-out procedures in order to provide the best possible experience for our guests.
- Handled customer concerns regarding hotel to ensure ultimate customer satisfaction.
- Performed cash, credit, and check transactions in a timely fashion in order to minimize wait time for all guests.
- Suggested restaurants, family entertainment and assisted guests with directions.
Teller
TCF Bank
01.2006 - 01.2007
- Handled daily monetary transactions dealing with currency, checks and coins.
- Opened new Savings and Checking Accounts.
- Accepted and processed deposit for consumer as well as business accounts.
- Solved consumer and business complaints and disputes regarding account discrepancies.
- Referred customers to appropriate products and services as well as qualified personnel within the bank to provide specific advice of financial products.
Front Desk Associate
DoubleTree Guest Suites
01.2005 - 01.2006
- Assisted guests during check-in and check-out.
- Assisted guest with reservations, directions, and special events.
- Marketed and promoted Hilton Honors Program in order to enroll and grow membership of program.
- Assisted as a cashier in the hotel gift shop as needed. Duties included serving customers and maintaining adequate inventory.
Front Desk Supervisor
Embassy Suites Lakefront
01.2001 - 01.2005
- Responsible for fifteen employees consisting of supervising, training, coaching and mentoring of Service Staff.
- Utilized forecasting methods to order supplies so that inventory would remain stable.
- Served in capacity of Night Auditor which included balancing room service, bar, gift shop, valet parking, banquets, movies, phones and valet laundry.
- Posted and balanced charges settlements in a timely and efficient manner.
- Processed no show charges and changed back up tape.
Education
Associate in Applied Science - Travel, Hospitality and Tourism
ROBERT MORRIS COLLEGE
01.1996
Skills
- Customer Service
- Multi line phone/switchboard operation
- Business Transactions
- Cash-flow operations
- Register operations
- Audit
- Inventory management
- Windows 95
- Windows 98
- Windows ME
- Windows XP
- MS Office Word
- Microsoft Excel
- Training and development
- Problem solving
- Adaptability
- Verbal and written communication
- Data entry
- Salesforce
Language
Spanish
Full Professional
Timeline
Sales/Conference Service Coordinator
Homewood Suites by Hilton
04.2021 - Current
Sales Associate
DD's
05.2020 - 12.2020
Front Office Supervisor
Holiday Inn
01.2016 - 04.2020
Front Desk Associate
Embassy Suites Downtown
01.2011 - 06.2015
Front Desk Associate
Hilton Suites
01.2007 - 01.2010
Teller
TCF Bank
01.2006 - 01.2007
Sales Associate
Lane Bryant
01.2005 - 06.2025
Front Desk Associate
DoubleTree Guest Suites
01.2005 - 01.2006
Front Desk Supervisor
Embassy Suites Lakefront
01.2001 - 01.2005
Associate in Applied Science - Travel, Hospitality and Tourism
ROBERT MORRIS COLLEGE