Anabel Delgado
Chicago Ridge
Summary
Motivated and compassionate professional with experience in customer service, retail, and behavioral therapy. Over three years combined working at Domino's, Marshall's, and as a Registered Behavior Technician (RBT). Adept at managing one-on-one interactions, providing excellent feedback, and supporting individuals with diverse needs. Strong communicator, team player, and quick to adapt to new environments. Passionate about helping others and eager to apply my skills in a role where I can continue to make a positive impact and contribute to a collaborative team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Autism Care Therapy
03.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
Sales Floor Associate
Marshalls Department Store
08.2022 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Representative
Domino's Pizza
06.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Arts - English Secondary Education
Saint Xavier University
Chicago, IL05-2026
High School Diploma -
Harold L. Richards High School
Oak Lawn05-2022
Skills
- Communication
- Flexibility/Adaptability
- Time Management
- Organization
- Collaboration
- Listening Skills
Certification
- Registered Behavior Technician (RBT) - 2024
Timeline
Registered Behavior Technician
Autism Care Therapy
03.2024 - Current
Sales Floor Associate
Marshalls Department Store
08.2022 - 02.2024
Customer Service Representative
Domino's Pizza
06.2021 - 07.2022
Bachelor of Arts - English Secondary Education
Saint Xavier University
High School Diploma -
Harold L. Richards High School
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