Ana Turczeniuk
LAGRANGE HLDS
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
10
10
years of professional experience
Work History
Server/Lead Server Trainer
Cornerstone Restaurant Group
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Capri Restaurant
08.2021 - 05.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Assistant General Manager
The Elm Restaurant
02.2020 - 10.2020
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Assisted in recruiting, hiring and training of team members.
Restaurant Manager
The Table At Crate
08.2019 - 02.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Assistant Manager
Hillgrove Tap
11.2015 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
Education
Bachelor of Science - Business Administration And Management
Illinois State University
Normal, ILSkills
- Verbal and Written Communication
- Team collaboration
- Suggestive selling
- Productivity Performance
- Exceptional customer service
- Professional appearance
- High volume dining
Languages
Spanish
Full Professional
Timeline
Server/Lead Server Trainer
Cornerstone Restaurant Group
05.2024 - Current
Server
Capri Restaurant
08.2021 - 05.2024
Assistant General Manager
The Elm Restaurant
02.2020 - 10.2020
Restaurant Manager
The Table At Crate
08.2019 - 02.2020
Assistant Manager
Hillgrove Tap
11.2015 - 08.2019
Bachelor of Science - Business Administration And Management
Illinois State University
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