Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Torres

Crest Hill

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

7
7
years of professional experience
2011
2011
years of post-secondary education

Work History

Call Center Representative

Chicago Lighthouse
Chicago
10.2015 - 06.2017
  • Provided exceptional customer service to diverse clients at a non-profit organization.
  • Handled high-volume inbound calls efficiently and professionally each day.
  • Resolved customer inquiries and issues using effective communication skills.
  • Documented call details accurately in the customer relationship management system.
  • Assisted in training new representatives on company protocols and systems.
  • Utilized problem-solving techniques to address client concerns promptly and effectively.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Updated customer accounts, addresses and contact information within call management databases.

Store Associate

Original Ferrera bakery
Chicago
05.2010 - 12.2014
  • Assisted customers with product selection and inquiries.
  • Stocked shelves and maintained product displays for organization.
  • Operated cash register and processed customer transactions efficiently.
  • Collaborated with team members to ensure store cleanliness and orderliness.
  • Engaged customers with friendly service to enhance their shopping experience.

Education

Marie Sklodowska Curie
Chicago, IL

Skills

  • Customer relationship management
  • Call documentation
  • Issue resolution
  • Training assistance
  • Problem solving
  • Inbound call handling
  • Customer service
  • Team collaboration
  • Time management
  • Adaptability to change
  • Critical thinking
  • Providing customer support
  • Call center customer service

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Call Center Representative

Chicago Lighthouse
10.2015 - 06.2017

Store Associate

Original Ferrera bakery
05.2010 - 12.2014

Marie Sklodowska Curie
Ana Torres