Ana Ruiz
Hainesville,IL
Summary
Results-driven leader adept at guiding high-performing teams and implementing strategic initiatives to drive business success. Known for fostering collaborative environment and achieving measurable milestones. Exhibits strong leadership and adaptability to changing business needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Director of Clinical Operations
The Josselyn Center
11.2023 - Current
- Provide assistance, expertise and direction to promote the effective operation of the agency including direct oversight of multiple departments including Intake, Access, Data Analytics, Clinical Operations, Psychiatric Services, and Community Partnerships.
- Oversee operations of current merger between the agency's Intake and Access departments
- Participate in policy making and administrative problem solving through active representation in agency senior leadership meetings, departmental meetings and physician meetings
- Participate in policy writing for CARF/ BALC accreditation
- Provide and serve as a resource to the Chief Clinical Officer and Medical Director
- Monitor patient care practices to identify areas of improvement
- Collaborate with directors and other agency personnel on current EMR transition
- Ensure Psychiatrists and APRN's productivity targets are identified and ensure patient visits are scheduled and coded in most efficient manner
- Oversee affiliated community partnerships (Northwestern Medicine ( Elk Grove Township, Click Point Care, Illinois Health Alliance Practice (IHPA)).
- Responsible for the oversight of workflows and processes within the clinical department to ensure processes are efficient, KPIs are measured and compliance is met
- Manage budget allocation for multiple teams
- Analyze and correct clinical rejected claim reports to improve agency’s revenue cycle
Director of Clinical Operations
The Josselyn Center
01.2022 - 11.2023
- Oversee the Psychiatric Services department
- Oversee the Care Coordination team and workflows for community partnerships ( Elk Grove Township and Northwestern Medicine).
- Analyze clinical workflows to optimize efficiency
- Prepare and update EMR user guides for assessment, treatment plan and progress notes
- Prepare onboarding training manuals for new employees, students, and volunteers
- Participate in policy writing for CARF/ BALC accreditation
- Ensure that standards are met, documentation is collated, and new standards are disseminated within the departments
- Prepare compliance reports to insure adherence to KPIs and contractual timeframes
Clinical Operations Manager
The Josselyn Center
02.2021 - 01.2022
- Oversee Care Coordination, Psychiatric Services department
- Responsible for the oversight of workflow and processes within the clinical department
- Assist the clinical leadership team with making sure that processes are efficient, KPI’s are being measured and compliance is met
- Participate in quality assurance activities such as chart audits and data collection
- Oversee and coordinate activities associated with the volunteer program including training, the general tracking and maintenance of volunteer records and reports
- Supervise Medical Services staff to schedule, assist, and coordinate medical contractor’s and volunteers’ schedules and workflow to meet productivity goal
Care Coordinator
The Josselyn Center
01.2020 - 02.2021
- Provide face-to-face mental health annual assessments
- Daily review and update of Health EC &
- IHPA responsibilities including monthly huddles, meeting metric deadlines, completing assessments, and other duties assigned
- Facilitate client referrals for additional services consistent with assessed needs, physician recommendation, and/or client desired outcomes
- Meet clients for treatment planning review and modification as needed but at least every 6 months
- Provide brief crisis intervention, stabilization services and supportive counseling to medication only clients
- Provide appropriate linkages, referrals, coordination, and follow-up for patients to services and supports
- Regularly consulting with psychiatric providers and/or Clinical Operations promote collaboration of service & treatment
Lead Mental Health Counselor
Methodist Hospital
04.2017 - 01.2020
- Shift lead at all male, inpatient psychiatric unit
- Participated in organizational, departmental and shared leadership activities while supporting department and unit goals in daily behavior
- Involved in admission and discharge planning of patients - Served as a liaison between the patients and other professionals and appropriate parties
- Performed continuous patient observations to always promote patient and staff safety
- Implemented crisis intervention with the use of de-escalation
- Collaborated unit nurses, counselors, therapists and psychiatrists developing treatment plans for patients based on specific needs
- Participated in 1:1 counseling session with patients with the purpose of implementing treatment plan
- Implemented new policies to increase patient satisfaction and implement care
Certified Mental Health Technician I
Illinois Department of Human Services
11.2015 - 04.2017
- Performed duties for the care, treatment and/ or rehabilitation and development of individuals with intellectual disabilities
- Participated in providing active treatment services for individuals
- Assisted individuals with activities of daily living such as bathing, personal hygiene, heavy lifting, heavy carrying and pushing of wheelchairs
Education
Master of Business Administration - Healthcare Administration
Indiana – Wesleyan University
Marion, INBachelor's Degree - Psychology, Spanish
Purdue University Calumet
Hammond, IN06.2015
Summer Scholars Program -
Loyola University
Chicago, IL01.2010
Skills
Senior Leadership
- Healthcare Administration
- Strategic Planning
- Budget Management
- Cross-Functional Team Leadership
- Collaboration
- Strategy Development and Execution
- Leading Process Improvement and Optimization
- Solution-Focused Strategy
- Data Collection and Interpretation
- KPI Metric Tracking
- Performance Monitoring
- Client Satisfaction
- Strong Leadership Skills
- Strong Communication Skills
- Policy Development and Implementation
Certification
Mental Health First Aid
Languages
Spanish
Native or Bilingual
Timeline
Senior Director of Clinical Operations
The Josselyn Center
11.2023 - Current
Director of Clinical Operations
The Josselyn Center
01.2022 - 11.2023
Clinical Operations Manager
The Josselyn Center
02.2021 - 01.2022
Care Coordinator
The Josselyn Center
01.2020 - 02.2021
Lead Mental Health Counselor
Methodist Hospital
04.2017 - 01.2020
Certified Mental Health Technician I
Illinois Department of Human Services
11.2015 - 04.2017
Master of Business Administration - Healthcare Administration
Indiana – Wesleyan University
Bachelor's Degree - Psychology, Spanish
Purdue University Calumet
Summer Scholars Program -
Loyola University
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