Ana Lupu
Aurora,IL
Summary
My name is Ana, motivated and organized person. Worked with people for more than 7 years. I have excellent organizational skills and attention to detail. I'm really adaptive to different situation and willing to do my best for the company. Authorized to work in the US for any employer
Overview
7
7
years of professional experience
Work History
Car Hauler Dispatch
Logservice INC
07.2024 - Current
- Dispatched several trucks of 7,9 units capacity
- Enhanced customer satisfaction with timely deliveries and consistent communication regarding vehicle status.
- Conducted post-trip evaluations to identify areas for personal growth and professional development as a car hauler driver.
- Improved vehicle transport efficiency by carefully planning and executing car hauling routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Learned and adapted quickly to new technology and software applications.
Car Hauler Dispatch
Velgard Logistics INC
12.2023 - 07.2024
- Dispatched simultaneous 5 trucks(7,9 units capacity)
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Utilized dispatch software(SuperD,CentralD) to enter customer orders, deliveries and receipts.
- Communicated with drivers and personnel to coordinate timely delivery of cars.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Learned and adapted quickly to new technology and software applications.
Onboarding Manager
Global Trade Hub
05.2022 - 09.2023
- Completed Integration for different Selling platforms as: Wayfair, Shopify, eBay, Walmart, Amazon, Costco and worked on them with clients
- Worked directly with foreign customers and solved their inquiries
- Used various warehousing and packaging programs and applications such as: 3PL, Shipedge, Logiwa, Quikbooks, etc
- Completed all necessary documents and files for annual audit for packaging and food manufacturing
- Passed the audit for SQF Certification on module Food Safety Code: Food manufacturing (Edition 9) with 95%
- Also helped accounting with invoicing and billing process
- Created necessary company certifications
- Updated FDA License
Customer Service Representative
Global Trade Hub
05.2022 - 05.2023
- I have ensured all new hires complied with company, federal and state regulations required for employment
- Answered inbound service calls and made outbound service calls
- I've manage the application process for allocated clients
- I've created the necessary profiles in various systems to ensure that timely and accurate information is stored and tracked throughout the onboarding process
- Created Company Kit for new clients, added all new users in system
- Effective and efficient handled of customer transactions
- Partnered with Sales Representative to keep account transactions and documents up to date
Sales Specialist
Family Shop
01.2018 - 11.2021
- I interacted with customers both in person and over the phone to understand their merchandise needs and preferences
- I demonstrated and explained the merchandise; selecting and suggesting options to suit customer needs and complete sales through point of sale software
- Retrieved merchandise from warehouse and other inventory locations to maintain appropriate sales inventory levels at all times
- Maintained product knowledge and current sales/promotions
- I have packaged and processed the merchandise for mailing in accordance with shipping standards
- I was dealing also with clients inquiry and return, refund process
Education
Accounting Degree - Accounting
Moldova
High School Diploma -
Hincesti
Skills
- Warehousing
- Billing
- Data Entry
- Customer Service
- Onboarding
- Prioritizing calls
- Dispatch Coordination
- Dispatch software
- Stress Tolerance
Hobbies and Interests
- Skiing
- Sport
- Learning new language
- Photography
- Photoshop
- Reading
- Healthy lifestyle
Languages
Romanian
Native or Bilingual
English
Full Professional
Russian
Full Professional
Spanish
Elementary
Timeline
Car Hauler Dispatch
Logservice INC
07.2024 - Current
Car Hauler Dispatch
Velgard Logistics INC
12.2023 - 07.2024
Onboarding Manager
Global Trade Hub
05.2022 - 09.2023
Customer Service Representative
Global Trade Hub
05.2022 - 05.2023
Sales Specialist
Family Shop
01.2018 - 11.2021
High School Diploma -
Hincesti
Accounting Degree - Accounting
Moldova
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