Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ana Luna

Chicago

Summary

Results-driven retail management determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

Burger King
10.2023 - Current
  • Led daily operations to ensure exceptional customer service and efficient workflow.
  • Trained and mentored staff on operational procedures and service standards.
  • Developed and implemented strategies to enhance team performance and morale.
  • Analyzed sales data to forecast trends and adjust staffing levels accordingly.
  • Oversaw inventory management, reducing waste through effective stock control practices.
  • Ensured compliance with health and safety regulations during all operational activities.
  • Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Analyzed sales data to identify trends, driving promotional strategies for increased revenue.

Manager

Burger King
03.2020 - Current
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw daily operations, ensuring compliance with company standards and enhancing customer satisfaction.
  • Trained and mentored staff, fostering a culture of teamwork and accountability.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.

Cashier

Burger King
04.2018 - Current
  • Maintained accurate cash drawer, ensuring proper funds at shift end.
  • Provided exceptional customer service, resolving inquiries and concerns promptly.
  • Assisted in training new cashiers on operational procedures and best practices.
  • Monitored inventory levels, alerting management of low stock items as needed.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Sales Associate

The Home Depot
05.2022 - 10.2024
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Receptionist

Great Northern Insurance Agency
03.2017 - 09.2017
  • Managed multi-line phone system, ensuring prompt and accurate call routing.
  • Welcomed visitors, providing exceptional customer service and addressing inquiries.
  • Scheduled appointments efficiently, optimizing daily operations for office staff.
  • Maintained organized filing system, enhancing document retrieval and record-keeping accuracy.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Associate of Science -

Malcolm X College
1900 W Jackson Blvd, Chicago, IL 60612
06-2021

Carl Schurz High School
3601 N Milwaukee Ave, Chicago, IL 60641
06-2018

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Team leadership
  • Outstanding communication skills
  • Inventory management
  • Store merchandising
  • Cash management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Supply ordering
  • Policies and procedures
  • Employee scheduling
  • Budget development

Certification

Food Handler ServSafe Card

Food Manger ServSafe Certificate


Languages

Spanish
Full Professional
English
Full Professional
French
Limited Working

Timeline

Store Manager

Burger King
10.2023 - Current

Sales Associate

The Home Depot
05.2022 - 10.2024

Manager

Burger King
03.2020 - Current

Cashier

Burger King
04.2018 - Current

Receptionist

Great Northern Insurance Agency
03.2017 - 09.2017

Associate of Science -

Malcolm X College

Carl Schurz High School

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Ana Luna