Ana Karen Grisch
Elgin
Summary
Consummate professional with four years of experience in law enforcement, customer service, training, and administrative duties. Innovative successful team player that can also work independently. Excellent research, critical thinking and problem-solving skills. Confident in all type of communication in addition to a strong work ethic.
Overview
6
6
years of professional experience
Work History
Store Manager
Dulces Boutique Inc.
10.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Trained new employees on proper protocols and customer service standards.
- Building relationships with current and future customers by providing excellent customer service and frequent communication.
- Placed multiple orders in a timely fashion with various vendors.
- Managed business calendar, social media, and customers files.
- Kept in constant communication with owner, by providing a weekly brief
Patrol Supervisor
United States Navy
03.2018 - 10.2021
- Investigated reports of suspicious activities.
- Responded to radio calls and engaged in law enforcement activities.
- Enforced motor vehicle laws and regulated traffic.
- Assigned appropriate personnel to patrol watch to comply with Naval Tactics and procedures 3-07.2.3 rules and regulations.
- Reduced response times to incidents through effective resource allocation and proactive patrolling strategies.
- Led a diverse team of patrol officers, fostering collaboration and professional growth.
- As Patrol Supervisor and Annex Security Supervisor, led 127 Naval Security Forces (NSF), Air Force Security Forces (AFSF), Auxiliary Security Forces (ASF), and Department of the Navy (DON) personnel in the execution of Anti-terrorism/ Force Protection (AT/FP) measures and Law Enforcement throughout JBPHH and its annexes. Completed over 300 Calls-to-Service, technical expert in the creation, review and approval of Consolidated Law Enforcement Operations Center (CLEOC) cases, ensured the safety of 90,000 personnel and $85 billion worth of Navy, Air Force, and NOAA assets. Additionally, review and approved security overtime sign sheets, Overtime/Compensatory Time Request and Authorization (NAVCOMPT 2282) for Standard Labor Data Collection and Distribution Application. (SLDCADA).
- As Chief of the Guard, supervised 32 personnel for 13 Pier Control Points (ECP), 67 piers and 31 home-ported ships controlling the ingress and egress for all waterfront traffic.
- As a Joint Operations Dispatch Center (JDOC) Controller, responsible for the initiation CLEOC reports, processed alarms, desk journal entries, and monitored 12 radio frequencies and 300 cameras while dispatching 50 Security Forces members to incidents ranging from DUIs to domestic violence incidents. Responsible for the prompt distribution of critical civil and criminal information to 8 Patrol Units and 25 ECPs contributing to the safety of all security forces and civilian personnel onboard Joint Base Pearl Harbor Hickam. Ensured all equipment used for antiterrorism and force protection were in working order. Subsequently, responsible for training other individuals to perform all JDOC duties.
- As Patrolman, conducted Random Antiterrorism Measures, calls for service, completed 13 Incident Complaint Reports, and knowledgeable in 1408 Armed Forces Traffic Citations and 1805 United States District Court Violation notices.
Education
Us Navy
Associate of Arts -
Elgin Community College
Elgin, IL12.2028
Skills
- Customer Service Management
- Partnership Building
- Competitor Monitoring
- Risk Management
- Team Development
- Problem-Solving
- Store Opening and Closing
- Documentation and Reporting
- Operations
- Security System Monitoring
- Multitasking and Organization
- Program Implementation
- Operations Oversight
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Dulces Boutique Inc.
10.2021 - Current
Patrol Supervisor
United States Navy
03.2018 - 10.2021
Us Navy
Associate of Arts -
Elgin Community College
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