Ana Cortes
Woodstock
Summary
Friendly and personable with strong organizational and multitasking abilities. Possesses solid understanding of customer service principles, including proficiency in managing calendars and handling phone communications. Committed to ensuring smooth front desk operations, enhancing client experiences, and maintaining high levels of efficiency.
Overview
2025
2025
years of professional experience
Work History
Front Desk Scheduler
Good Hope HealthCare & Home Health
- Obtained patient information at the time of visit, assisted in filling out forms, documents, and medical history
- Answered all incoming phone calls and scheduled upcoming appointments
- Made and distributed daily schedules for nurses and CNAs
- Maintained and updated physicians and patient's data
- Managed front desk
- Organized and maintained confidential medical files and records
- Obtained and logged insurance information
- Called patients to remind them of any upcoming appointments or home visits
Front Desk Receptionist
McHenry Community High School District 156
01.2024 - Current
- Greeted visitors warmly, creating positive first impression of organization.
- Assisted in coordination of school events, contributing to successful and well-organized functions.
- Developed strong working relationships with team members.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive student information with confidentiality, adhering to company privacy guidelines.
- Kept track of office supplies and placed monthly supplies orders.
- Efficient mail distribution system, ensuring timely delivery of correspondence to staff.
Aftermarket Specialist
Mitsubishi Logisnext Americas Inc.
08.2019 - 01.2024
- Handled the entry and processing of 60-120 invoices and credits on a weekly basis.
- Reviewed and tracked invoices to ensure accuracy and timely processing.
- Handled dealer and supplier email correspondence, facilitating prompt responses and support.
- Assisted dealers by providing timely information on part availability and pricing.
- Tracked tire shipping statuses and communicated updates to customers.
- Created new part numbers in AX and verified their order readiness on the website.
- Reviewed and reconciled monthly statements from multiple suppliers to confirm invoice payments.
- Managed weekly reports of backorders and estimated ship dates to ensure timely delivery.
- Filed invoices accurately to corresponding dealer folders.
- Revised trade agreements to reflect the latest purchasing terms and conditions.
- Supported team members to successfully meet dealer demands and expectations.
Patient Procedure Scheduler
Northwestern Medicine
11.2018 - 05.2019
- Schedule patient appointments for Back and Spine, Endocrinology, Rheumatology, and OBGYN
- Enter or verify all personal and billing information on NexGen/Epic when scheduling appointments for new or established patients
- Notify appropriate location of cancelations by updating appointment information or notifying correct office
- Assist with medication request in a timely manner, if needed contact physician's nurse
- Assist with scheduling referrals
- Support all lines of operations as needed
- Paging on call physicians when requested by the patient
- Knowledge of all physician's specialties, schedules, and insurances
Light Machine Operator
Medicoil
05.2015 - 11.2018
- Performed quick visual inspections
- Ensured quality of manufactured goods
- Tested, measured, and analyzed products
- Observed dials, gauges and indicators to make sure that a machine is working properly
- Counted number of products tested or inspected
- Data Entry
- Operated machinery to ensure efficient production processes.
- Adjusted machine settings to accommodate different production needs.
Recruiter/Receptionist
Accurate Personnel
01.2013 - 01.2015
- Assisted with recruitment and interview process
- Filled out, processed, and filed new hire paperwork for incoming employees
- Performed customer service functions by answering employee request and questions
- Submitted online investigation requests and assisted with new employee background checks
- Assisted with processing of terminations
- Assisted with the preparation of the employee performance reviews
- Scanned papers and documents into appropriate employee files
- Follow up employee's compliance testing
- Resolved and documented customer complaints
Education
High School Diploma -
WOODSTOCK NORTH HIGHSCHOOL
01.2012
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
McHenry Community High School District 156
01.2024 - Current
Aftermarket Specialist
Mitsubishi Logisnext Americas Inc.
08.2019 - 01.2024
Patient Procedure Scheduler
Northwestern Medicine
11.2018 - 05.2019
Light Machine Operator
Medicoil
05.2015 - 11.2018
Recruiter/Receptionist
Accurate Personnel
01.2013 - 01.2015
Front Desk Scheduler
Good Hope HealthCare & Home Health
High School Diploma -
WOODSTOCK NORTH HIGHSCHOOL
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