ANA CARINA MILLAN
Waukegan
Summary
Assisted individuals in various capacities to enhance their skills and knowledge. Maintained a professional demeanor in all interactions. Collaborated with teams to resolve issues and foster a supportive environment.
Overview
8
8
years of professional experience
Work History
Team Leader Manager
Starbucks
Bannockburn, IL
11.2020 - 03.2026
- Resolved conflicts among team members promptly.
- Supported adherence to company policies and regulations.
- Assisted in identifying areas for team skill enhancement.
- Conducted phone meetings with district manager.
- Managed customer calls regarding issues, refunds, complaints, or recognition.
- Performed inventory every three weeks.
- Placed orders for necessary supplies.
- Created schedules for the entire team.
- Participated in meetings with the district.
Customer Service Representative
Malnati Organization, Inc.
Buffalo Grove, IL
09.2023 - 02.2024
- Handled customer calls consistently during peak times.
- Managed 30-60 calls daily, with increased volume during holidays.
- Processed customer orders through phone communication.
- Assisted customers with refund requests.
- Collaborated with FedEx to provide delivery updates to customers.
Tax Preparer Assistant
William Tax Services
Wagram, NC
02.2018 - 12.2018
- Assisted customers in completing annual income tax filings using financial software.
- Collected and validated financial documents from customers.
- Responded to customer inquiries and provided support via follow-up calls.
Education
Phlebotomy Training Specialist - undefined
Schaumburg, ILHigh School Diploma - undefined
Scotland Early College High School
Laurinburg, NC06.2018
Skills
- Assisted in project planning activities to streamline execution processes
- Supported employee scheduling to optimize workforce efficiency
- Facilitated staff management to enhance team performance
- Provided customer service to address client inquiries effectively
- Contributed to team building efforts to foster collaboration and cohesion
- Aided in goal setting to align team objectives with organizational priorities
- Fluent in English and Spanish, dedicated to translating for and assisting diverse communities, particularly aiding Hispanic individuals in overcoming language barriers
Timeline
Customer Service Representative
Malnati Organization, Inc.
09.2023 - 02.2024
Team Leader Manager
Starbucks
11.2020 - 03.2026
Tax Preparer Assistant
William Tax Services
02.2018 - 12.2018
Phlebotomy Training Specialist - undefined
High School Diploma - undefined
Scotland Early College High School