Summary
Overview
Work History
Education
Skills
Timeline
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Amy Segura

Riverside

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

15
15
years of professional experience

Work History

Owner/stylsit

D'Dami Salon
La Grange Park
02.2011 - Current
  • Managed daily operations of D'Dami Salon, ensuring smooth workflow and client satisfaction.
  • Supervised staff training, promoting skill development and teamwork within the salon.
  • Implemented marketing strategies to attract new clients and enhance brand visibility.
  • Developed budgets, monitored expenses, and maintained financial records for sustainability.
  • Established strong relationships with suppliers to ensure quality products and timely deliveries.
  • Oversaw appointment scheduling, optimizing client flow and reducing wait times effectively.
  • Created a welcoming salon environment, enhancing client experiences through exceptional service.
  • Resolved customer complaints promptly, fostering loyalty and repeat business in the community.
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.
  • Identified new opportunities for growth, expansion, and diversification.
  • Provided direction and guidance to employees.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed strategic plans to increase profitability and efficiency.
  • Created marketing campaigns to attract new customers.
  • Reviewed legal documents related to business operations.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Collaborated with other owners on joint ventures and shared resources.
  • Conducted performance reviews for employees on a regular basis.
  • Analyzed market trends to identify new business opportunities.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Education

High School Diploma -

Cannella School of Hair Design
Elmhurst, IL
04-2003

Skills

  • Customer relationship management
  • Salon management
  • Budgeting and financial management
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Quality management systems
  • Relationship building
  • Sales management
  • Business administration
  • Business management
  • Small business operations
  • Business marketing
  • Human resources

Timeline

Owner/stylsit

D'Dami Salon
02.2011 - Current

High School Diploma -

Cannella School of Hair Design

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Amy Segura