Amy Pniewski
Thornton
Summary
Professional with a proven track record at the Griffin Museum of Science and Industry, excelling in customer service and problem-solving. Adept at enhancing member engagement through innovative initiatives and effective communication. Skilled in database management and team collaboration, consistently delivering exceptional experiences and fostering positive relationships.
Overview
13
13
years of professional experience
Work History
Membership and Annual Giving Assistant
Griffin Museum of Science and Industry
10.2023 - Current
- Supported fundraising initiatives by identifying opportunities aligned with team and institutional objectives.
- Led execution of member-only events by overseeing preparation, setup, and facilitation.
- Collaborated with outside vendors to develop promotional materials for membership campaigns and communications.
- Researched new ideas for use in creating further engagement and satisfaction for membership program.
- Assisted members in updating account information and resolving issues to enhance member satisfaction.
- Provide guests with excellent service via communication regarding the museum's current and upcoming events, fundraisers, and other engagement.
- Utilized databases such as Raiser's Edge, Ticketure, and Salesforce to manage information.
Call Center Representative
Griffin Museum of Science and Industry
08.2022 - 10.2023
- Answered calls regarding museum operations, providing accurate information to enhance visitor experience.
- Resolved customer complaints with empathy and professionalism.
- Assisted visitors with inquiries about exhibits and programs, facilitating informed engagement with museum offerings.
- Booked group tickets and coordinated with group leaders to ensure timely updates and satisfaction with arrangements.
- Sell tickets using the Ticketure site and upsell special exhibits and memberships.
Guest Admissions Representative
Griffin Museum of Science and Industry
01.2017 - 11.2021
- Facilitated ticket purchases, upsells, returns, and exchanges to ensure customer satisfaction and support.
- Delivered friendly customer service to enhance guest experience during ticket and membership purchases.
- Resolved customer complaints effectively while maintaining a positive attitude.
- Trained new staff on admissions policies and customer service best practices.
- Learn and operate Ticketure and Raiser's Edge systems.
Garage Facilitator
Griffin Museum of Science and Industry
01.2019 - 12.2019
- Greeted guests and assisted with member validation, payment concerns, and resolution of unexpected issues to enhance customer experience.
- Directed traffic and provided overflow assistance while adhering to garage procedures to maintain optimal capacity.
- Operated Skidata and Designa parking ticket system and intercom to facilitate smooth parking operations.
- Maintained operational efficiency of payment machines through daily checks.
Program Intern
Camp Manitoqua
01.2015 - 12.2015
- Lead outdoor education experiences; teaching students orienteering, fishing, archery, and harnessed tree climbing.
- Established long-term project with written proposal and step-by-step implementation plan to enhance program offerings.
- Facilitated communication between campers, parents, and staff for program success.
- Generated innovative program ideas from participant and staff feedback, contributing to program development and engagement.
- Supported program operations through administrative assistance, ensuring smooth workflow and effective communication.
- Maintained safety standards and ensured a secure environment for participants.
- Host guest groups renting camp grounds and provide quality on call services.
Summer Day Camp Counselor/Coordinator
Camp Manitoqua
01.2013 - 12.2014
- Planned and organized engaging recreational activities for diverse age groups.
- Collaborated with and managed rotating counselors to develop and implement daily lesson plans, ensuring consistency and quality in programming.
- Trained new counselors on camp policies, procedures, and safety protocols.
- Addressed conflicts among campers, promoting positive conflict resolution skills.
- Planned indoor activities during inclement weather to maintain engagement and satisfaction among campers.
- Created weekly newsletters detailing activities and updates for campers and parents, enhancing communication and engagement.
- Participated in weekly staff meetings to discuss challenges encountered by counselors or campers.
Education
Creative Arts Therapies
Columbia College Chicago
Chicago02-2023
Education
South Suburban Community College
South Holland, IL01.2017
Education
College of DuPage
Glen Ellyn, IL01.2013
Skills
- Customer Service
- Interpersonal Skills
- Flexibility and adaptability
- Data confidentiality
- Office administration
- Communication skills
- Problem Solving
- Reliability
- Fast learner
- Team collaboration
Awards
- Dean's Scholarship Award, 09/01/20, Scholarship award based on academic excellence awarded for the 2020-2021 school year.
- Dean's Scholarship Award, 08/01/21, Scholarship award based on academic excellence awarded for the 2021-2022 school year.
Timeline
Membership and Annual Giving Assistant
Griffin Museum of Science and Industry
10.2023 - Current
Call Center Representative
Griffin Museum of Science and Industry
08.2022 - 10.2023
Garage Facilitator
Griffin Museum of Science and Industry
01.2019 - 12.2019
Guest Admissions Representative
Griffin Museum of Science and Industry
01.2017 - 11.2021
Program Intern
Camp Manitoqua
01.2015 - 12.2015
Summer Day Camp Counselor/Coordinator
Camp Manitoqua
01.2013 - 12.2014
Creative Arts Therapies
Columbia College Chicago
Education
South Suburban Community College
Education
College of DuPage