Amy Pleasance
Aurora
Summary
Results-driven Clinical Nurse Manager with extensive experience in optimizing workflows and enhancing patient care. Proven track record in driving successful patient outcomes and improving team collaboration through effective communication and quality improvement initiatives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Nurse Manager
Advocate Health Care Good Samaritan Hospital
Downers Grove, IL
05.2017 - Current
- Charge RN of Observation Unit, transitioning to Assistant Clinical Manager of Observation/Medical-Surgical unit in April 2022, and then transitioned to Clinical Nurse Manager in July 2023.
- Supervised nursing staff, ensuring compliance with hospital protocols and quality standards.
- Increased employee retention rates by creating a supportive work environment that values teamwork and open communication
- Streamlined workflow processes, improving efficiency in patient admissions and discharges.
- Managed budgets and resources, consistently meeting financial goals while maintaining high quality patient care standards.
- Improved patient satisfaction scores with continuous assessment of patient needs and prompt resolution of concerns.
- Analyzed patient feedback and performance metrics to identify areas for service improvement.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Conducted routine performance evaluations, providing constructive feedback to drive continuous improvement among nursing staff members.
- Introduced initiatives based on staff education, infection control audits, safe medication administration and proper wound care to achieve unit and facility goals.
- Maximized nursing staff potential by providing ongoing coaching and support, leading to higher levels of competence and confidence in delivering quality care.
- Implemented quality improvement initiatives to identify areas for potential enhancements in patient care delivery methods.
- Ensured compliance with regulatory requirements by maintaining accurate documentation and adhering to established policies and procedures.
- Leveraged technology advancements in healthcare systems, streamlining processes for more efficient management of resources and data analysis capabilities.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Clinical Coordinator RN
AMITA Glen Oaks Hospital
Glendale Heights, IL
09.2015 - 05.2017
- Evaluated patient feedback to inform service enhancements and address concerns effectively.
- Facilitated conflict resolution among staff, promoting a collaborative work environment and team cohesion.
- Served as a mentor for new nursing staff members, providing guidance on clinical skills, critical thinking abilities, and best practices.
- Developed strong relationships with patients and families through compassionate communication and education on treatment options.
- Assisted in the recruitment, interviewing, selection process of qualified nursing personnel to maintain high-quality clinical staffing levels.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Registered Nurse
Genesis Medical Center
Davenport, IA
10.2008 - 09.2015
- Administered medications and monitored patient responses to ensure optimal care outcomes.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on health management and post-discharge care instructions.
- Mentored junior nursing staff, enhancing team performance and knowledge sharing.
- Evaluated patient needs to prioritize care delivery effectively and efficiently.
- Conducted comprehensive assessments to identify changes in patient conditions promptly.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Education
Master of Science - Nursing Leadership
Grand Canyon University
Phoenix, AZ07-2024
Associate of Science - Nursing
Eastern Iowa Community College District
Davenport05-2009
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ06-2021
Skills
- Nurse leadership
- Clinical quality improvement
- Recruiting and training
- Performance improvement
- Interdisciplinary collaboration
- Nursing oversight
Certification
- Nurse Executive, Board Certified (NE-BC)-American Credentialing Center (ANCC)
- Medical-Surgical Registered Nurse, Board Certified (RN-BC)
Timeline
Clinical Nurse Manager
Advocate Health Care Good Samaritan Hospital
05.2017 - Current
Clinical Coordinator RN
AMITA Glen Oaks Hospital
09.2015 - 05.2017
Registered Nurse
Genesis Medical Center
10.2008 - 09.2015
Master of Science - Nursing Leadership
Grand Canyon University
Associate of Science - Nursing
Eastern Iowa Community College District
Bachelor of Science - Nursing
Grand Canyon University