Amy Pacchetti
Joliet
Summary
Dynamic Patient Access Team Lead at Endeavor Health with a proven track record in optimizing patient registration and appointment scheduling. Skilled in HIPAA compliance and effective delegation, I enhanced operational efficiency and improved patient satisfaction through innovative initiatives and staff training. Committed to delivering exceptional service in healthcare environments.
Overview
15
15
years of professional experience
Work History
Patient Access Team Lead
Endeavor Health
09.2024 - Current
- Oversaw patient registration processes to ensure compliance with healthcare regulations.
- Trained staff on efficient use of electronic health record systems for improved data accuracy.
- Coordinated patient access initiatives to enhance service delivery and operational efficiency.
- Managed scheduling and appointment workflows to optimize patient flow through the facility.
Central Scheduler
Endeavor Health
05.2024 - 09.2024
- Coordinated scheduling for patient appointments, optimizing resource allocation and minimizing wait times.
- Communicated effectively with healthcare providers to ensure scheduling accuracy and address conflicts proactively.
- Utilized electronic health record systems to manage patient data and streamline appointment processes.
- Assisted in the development of scheduling protocols to enhance operational efficiency and service delivery.
Patient Service Representative
Endeavor Health
09.2023 - 05.2024
- Facilitated patient scheduling and appointment management, ensuring optimal utilization of resources.
- Managed patient inquiries and concerns, providing timely and accurate information to enhance satisfaction.
- Collaborated with healthcare providers to streamline communication and improve service delivery processes.
- Documented patient interactions and maintained confidential records in compliance with HIPAA regulations.
Patient Access Representative
Endeavor Health
03.2020 - 09.2023
- Facilitated patient registration processes, ensuring accuracy and efficiency in data collection.
- Managed insurance verification, improving patient flow and minimizing delays for appointments.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Trained new staff on patient access procedures, fostering a collaborative team environment.
School Bus Driver
Troy 30c Consolidated School District
08.2015 - 03.2020
- Ensured timely and safe transportation of students to and from school.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Implemented effective communication with parents and staff regarding transportation schedules.
- Monitored student behavior on the bus to promote a safe environment during transit.
Professional School Bus Driver
First Student Transportation
08.2010 - 05.2019
- Managed student boarding and disembarking procedures, ensuring a secure environment for passengers.
- Operated school buses safely, adhering to all traffic regulations and safety protocols.
- Conducted regular vehicle inspections to ensure optimal performance and safety standards.
- Collaborated with school officials to develop efficient routes that minimize delays and maximize punctuality.
- Maintained accurate records of mileage, fuel usage, and maintenance schedules for fleet management.
Education
High School Diploma -
Wilmington High School
Wilmington, ILNo Degree - Elementary Education
College of St. Francis
Joliet, ILNo Degree - Elementary Education
Joliet Junior College
Joliet, ILSkills
- HIPAA compliance
- Effective delegation
- Patient registration
- Appointment scheduling
Timeline
Patient Access Team Lead
Endeavor Health
09.2024 - Current
Central Scheduler
Endeavor Health
05.2024 - 09.2024
Patient Service Representative
Endeavor Health
09.2023 - 05.2024
Patient Access Representative
Endeavor Health
03.2020 - 09.2023
School Bus Driver
Troy 30c Consolidated School District
08.2015 - 03.2020
Professional School Bus Driver
First Student Transportation
08.2010 - 05.2019
High School Diploma -
Wilmington High School
No Degree - Elementary Education
College of St. Francis
No Degree - Elementary Education
Joliet Junior College