VIP Travel Counselor
CWT
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Conducted thorough research on destinations, attractions, and cultural events to provide accurate information to clients.
- Developed customized itineraries to meet individual client preferences, resulting in high levels of satisfaction.
- Evaluated supplier performance periodically for maintaining the quality of services offered.
- Managed complex travel arrangements, including multi-city flights, accommodations, and transportation logistics.
- Assisted corporate clients in managing their business travels efficiently while adhering to budgets.
- Maintained detailed records of client interactions and transactions, ensuring a seamless experience for returning customers.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
