Amy Mathews
Batavia
Summary
Proactive and detail-oriented professional with customer service and problem-solving skills. Excelled in organization and verbal communication, client relations and streamlining operations.
Overview
2021
2021
years of professional experience
Work History
Receptionist
Dr Ronald C Putzler
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Cashier
Lowes Home Improvment
09.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor Of Applied Arts And Science - Communication Media Studies
University of Iowa
Iowa City, IA08.1989
Skills
- Organization skills
- Time management
- Verbal and written communication
- Customer and client relations
- Customer service
- Problem-solving
- Courteous and professional
Additional Information
Gardening has been a pastime for over 20 years, with special interest in containers and window boxes. I enjoy using annuals in creative combinations, and I have a great understanding of the different requirements and habits of a multitude of plants.
Timeline
Cashier
Lowes Home Improvment
09.2019 - 04.2020
Receptionist
Dr Ronald C Putzler
Bachelor Of Applied Arts And Science - Communication Media Studies
University of Iowa
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