Amy Landrum
Chicago
Summary
Results-driven professional with extensive experience in operations management and sales planning. Expertise in staff training, problem-solving, and developing high-performing teams to drive efficiency and exceed growth targets within competitive markets.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Leader
Hyperkidz
03.2023 - 06.2026
- Facilitated training sessions to mentor team members on best practices in program management and execution.
- Provided ongoing feedback and coaching to team leaders, enhancing their leadership capabilities and team dynamics.
- Reduced operational costs by streamlining processes, improving efficiency, and eliminating redundancies.
- Achieved growth targets through proactive business development, relationship management, and strategic planning.
- Developed high-performing teams by providing consistent coaching, training, and performance feedback.
- Expanded market presence through targeted outreach efforts, resulting in increased brand awareness and new client acquisitions.
- Built long-term client relationships through exceptional account management skills that resulted in repeat business opportunities for the company.
- Increased regional sales by implementing innovative marketing strategies and fostering strong relationships with clients.
General Manager
Popeyes Chicken
02.2022 - 04.2023
- Managed budgeting and financial forecasting to align with organizational goals and improve profitability.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Led team in implementing new training programs, enhancing employee performance and customer satisfaction.
- Oversaw daily operations to ensure efficient workflow and high-quality service.
Assistant Manager
Urban Air Adventure Park
01.2021 - 02.2022
- Trained and mentored team members to improve service standards and operational performance.
- Led daily operations to optimize guest experience and enhance staff efficiency.
- Analyzed customer feedback to identify improvement areas, driving enhancements in service delivery.
- Implemented safety protocols ensuring compliance with industry regulations and guest safety guidelines.
General Manager
Raising Canes
04.2018 - 01.2021
- Developed marketing strategies that increased brand awareness and drove sales growth within the community.
- Collaborated with regional managers to execute corporate initiatives, ensuring alignment with overall business objectives.
- Analyzed operational data to identify trends, implementing adjustments for continuous improvement in service delivery.
- Fostered a positive workplace culture through effective communication and conflict resolution among staff members.
General Manager
Boston Market
06.2006 - 12.2017
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
High School Diploma -
Holy Trinity
Chicago, ILSkills
- Operations management
- Strategic planning
- Revenue growth
- Market analysis
- Team management
- Staff training and development
- Customer relationship
- Customer satisfaction
- Problem-solving abilities
- Adaptability and flexibility
- Influencing skills
Certification
Serv Safe certified for Food Safety and Allergns
Timeline
Regional Leader
Hyperkidz
03.2023 - 06.2026
General Manager
Popeyes Chicken
02.2022 - 04.2023
Assistant Manager
Urban Air Adventure Park
01.2021 - 02.2022
General Manager
Raising Canes
04.2018 - 01.2021
General Manager
Boston Market
06.2006 - 12.2017
High School Diploma -
Holy Trinity