Amy Kopchik
Montgomery
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills with outstanding active listening and multitasking abilities. Time management in home remote setting.
Results-driven Subrogation Specialist known for high productivity and efficient task completion. Possess specialized skills in claims investigation, negotiation, and recovery strategies. Excel in analytical thinking, problem-solving, and communication, which enable successful resolution of complex subrogation cases. Bring focused approach to maximizing recoveries while maintaining compliance with legal standards and client policies.
Overview
23
23
years of professional experience
1999
1999
years of post-secondary education
Work History
Subrogation Specialist
Conduent
03.2022 - Current
- Managed subrogation claims through effective communication with insurance carriers.
- Analyzed claim documentation to determine liability and coverage issues.
- Negotiated settlements with third-party insurers to recover costs efficiently.
- Collaborated with legal teams to prepare cases for litigation as needed.
- Negotiated settlements with responsible parties to maximize subrogation recoveries.
- Managed multiple tasks efficiently while adhering to strict deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Delivery Driver
DoorDash, Rancho Santa Margarita, California
08.2018 - Current
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
Furniture and Catalog Customer Service
Crate & Barrel Furniture
Naperville
10.2014 - 11.2017
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card payments in electronic computer systems.
- Built and maintained productive relationships with employees.
- Reviewed customer account information to determine current issues and potential solutions.
Server/trainer
Lou Malnati’s
Naperville
05.2006 - 10.2014
- Provided exceptional service to high volume of daily customers.
- Trained new employees on service standards and menu items to improve onboarding processes.
- Partnered with other servers to manage service to large parties such as receptions and banquets.
Membership Services Insurance
Hallmark Services Blue Cross Blue Shield
Aurora
03.2003 - 10.2006
- Investigated and resolved issues to maintain billing accuracy.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
Education
High School Diploma -
Plainfield High School
Plainfield , ILSkills
- Settlement negotiation
- Subrogation process expertise
- Decision-making capacity
- Strong negotiation skills
Timeline
Subrogation Specialist
Conduent
03.2022 - Current
Delivery Driver
DoorDash, Rancho Santa Margarita, California
08.2018 - Current
Furniture and Catalog Customer Service
Crate & Barrel Furniture
10.2014 - 11.2017
Server/trainer
Lou Malnati’s
05.2006 - 10.2014
Membership Services Insurance
Hallmark Services Blue Cross Blue Shield
03.2003 - 10.2006
High School Diploma -
Plainfield High School