AMY KELLEY
Wood River
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the utility industry, specifically with commercial customers. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers and co-workers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and accuracy. Articulate, energetic and results-oriented.
Overview
24
24
years of professional experience
Work History
Credit and Collections Advisor
Ameren Missouri
05.2022 - Current
- Conducted thorough research on debtor backgrounds to establish appropriate contact methods and approaches.
- Prioritized workload efficiently to manage multiple cases simultaneously while meeting deadlines consistently.
- Streamlined internal processes for increased efficiency in managing collections accounts.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting their professional growth.
- Assisted in training new Collections Advisors, sharing industry knowledge and best practices for successful outcomes.
- Maintained consistently high success rate of collecting on overdue accounts.
Customer Care Advisor
Ameren Missouri
03.2001 - 05.2022
- Responded to customer needs through competent customer service and prompt problem-solving
- Educated customers on rates and resolved inquiries regarding statement information and account balances
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction
- Held several positions in the Customer Service Department including the Billing Department, the Solutions Center, the Business Center and as a Leader Upgrade
Education
General Studies -
East Alton Wood River Community High School
Wood River, IL12.2024
General Studies -
Lewis And Clark Community College
Godfrey, IL06.1992
Skills
- Inbound and Outbound Customer Service
- Billing
- Complaint resolution
- Professional telephone demeanor
- Clear Communication
- Attention to Detail
- Time Management
- Active Listening
- Interpersonal Skills
- Debt recovery
- Investigation due diligence
- Organization skills
Timeline
Credit and Collections Advisor
Ameren Missouri
05.2022 - Current
Customer Care Advisor
Ameren Missouri
03.2001 - 05.2022
General Studies -
East Alton Wood River Community High School
General Studies -
Lewis And Clark Community College
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