Amy Hughey
Marion
Summary
Dynamic professional with proven expertise in customer service and staff training. Skilled in managing daily operations and effectively resolving issues. Committed to driving operational improvements and enhancing customer satisfaction.
Overview
20
20
years of professional experience
Work History
Service Manager
Texas Roadhouse Restaurant
Marion
09.2021 - 01.2025
- Managed daily restaurant operations and ensured high-quality service standards.
- Coordinated with kitchen staff to optimize food preparation processes.
- Handled customer complaints and resolved issues promptly and effectively.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Hired and trained service department staff to drive performance.
- Collaborated with customers to offer solutions to service needs.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Trained new employees on the use of customer relationship management software systems.
- Led the recruitment and hiring process for new service department staff.
- Oversaw daily operations of the service department, including scheduling and workflow management.
Assistant Manager
Arby's Restaurant
Marion
10.2004 - 08.2021
- Conducted regular one-on-one meetings to review performance, set priorities, and provide feedback.
- Planned and delivered training sessions to enhance employee effectiveness and address weaknesses.
- Produced accurate and timely reports detailing project activities.
- Reviewed completed work to ensure consistency, quality, and compliance with standards.
- Maintained professionalism in stressful situations, effectively diffusing conflicts.
- Executed opening, closing, and shift change functions to uphold operational standards daily.
- Managed customer service inquiries and resolved complaints promptly.
- Supervised daily restaurant operations, including scheduling shifts and assigning duties.
Education
Associates - General Studies
John A Logan College
Carterville, IL05-2007
Skills
- Customer service
- Staff training
- Problem solving
- Time management
- Work planning
- Multitasking
- Trustworthiness
- Reliability
References
References available upon request.
Timeline
Service Manager
Texas Roadhouse Restaurant
09.2021 - 01.2025
Assistant Manager
Arby's Restaurant
10.2004 - 08.2021
Associates - General Studies
John A Logan College