Amy Howell
Quincy
Summary
Dynamic professional with a proven track record at Home Depot, excelling in client service and complaint resolution. Skilled in data interpretation and organization, I foster positive relationships, enhancing customer satisfaction through effective problem-solving. Adept at utilizing technology for order fulfillment, I ensure seamless service delivery and continuous improvement.
Overview
10
10
years of professional experience
Work History
Special Services Associate
Home Depot
02.2025 - 03.2025
- Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Conducted follow-up communications with clients to ensure satisfaction and gather valuable feedback for continuous improvement.
- Performed special service desk operations.
- Utilized Order Up and Order Fulfillment software to maintain company's database of key information.
- Coordinated with various departments to ensure seamless delivery of special services to clients.
- Used in-store system to locate inventory and place special orders for customers.
Receptionist
Blessing Health System
12.2014 - 04.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School Diploma -
Unity High School
05-2009
Skills
- Strong organization
- Money handling
- Client service
- Complaint handling
- Technical aptitude
- Data interpretation
Languages
English
Full Professional
Spanish
Limited Working
Arabic
Limited Working
Timeline
Special Services Associate
Home Depot
02.2025 - 03.2025
Receptionist
Blessing Health System
12.2014 - 04.2017
High School Diploma -
Unity High School
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