Amy Hoss
Cary
Summary
Dynamic and dedicated hospitality professional with extensive experience in bar management, bartending, and customer service. Skilled at leading teams, optimizing operations, and cultivating memorable guest experiences in fast-paced, high-volume environments. Recognized for driving sales growth, maintaining compliance, and building strong customer loyalty.
Overview
19
19
years of professional experience
Work History
Bar Manager | Bartender
Lucky D’s
06.2022 - Current
- Manage daily bar operations, including scheduling, training, and supervising staff to ensure smooth and efficient service.
- Deliver exceptional bartending service, preparing craft cocktails and ensuring consistent quality for a loyal customer base.
- Maintain inventory levels, oversee ordering, and implement cost-control measures that reduced waste and improved profitability.
- Create a welcoming environment that boosted repeat business and positive customer reviews.
- Train and mentor new bartenders and servers in customer service, safety standards, and proper techniques.
Assistant Manager | Customer Service Lead
Corner Pantry
04.2010 - 06.2022
- Supervised daily operations in a high-volume establishment, including cash handling, staffing, and vendor relations.
- Provided outstanding customer service, resolving conflicts and ensuring a positive guest experience.
- Maintained inventory accuracy, monitored stock levels, and placed supply orders to reduce shortages.
- Developed and trained new employees, fostering strong teamwork and consistent service standards.
Front Desk Coordinator | Customer Experience Specialist
Forbici Hair Salon & Spa
06.2006 - 03.2010
- Served as the first point of contact for clients, managing scheduling, check-ins, and customer inquiries.
- Handled POS transactions and managed appointment calendars to maximize efficiency.
- Supported salon staff by coordinating schedules and ensuring smooth day-to-day operations.
- Consistently praised by clients for professionalism and customer care.
Education
High School Diploma -
Haskana School of Hair, Nails, and Skin
01.2006
Graduate - undefined
Cary Grove High School
01.2006
Skills
- Bar & Restaurant Management
- Mixology & Bartending Expertise
- Superior Guest Service
- Team Leadership & Staff Training
- Inventory & Cost Control
- Conflict Resolution & Problem-Solving
- Health, Safety & Compliance
- Customer service
- Problem-solving
Timeline
Bar Manager | Bartender
Lucky D’s
06.2022 - Current
Assistant Manager | Customer Service Lead
Corner Pantry
04.2010 - 06.2022
Front Desk Coordinator | Customer Experience Specialist
Forbici Hair Salon & Spa
06.2006 - 03.2010
Graduate - undefined
Cary Grove High School
High School Diploma -
Haskana School of Hair, Nails, and Skin
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