Amy Herzing
Granite City
Summary
Experienced hotel management professional with a proven track record in operational improvement and efficiency maximization. Expertise in delivering exceptional service while fostering team collaboration and success. Strong ability to implement strategic initiatives that enhance guest satisfaction and drive revenue growth.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Fairfield Inn Marriott
Collinsville
02.2023 - Current
- Oversaw daily business operations, managing budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Directed daily operations to maintain smooth hotel performance
- Identified cost-saving opportunities and streamlined operational processes.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on specific duties and company policies to enhance performance.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Guided management and supervisory staff to promote smooth operations.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Handled accounts payable, accounts receivable, and client billing.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Identified customer needs and delivered relevant product solutions and promotions.
- Ensured compliance with industry regulations and company policies across all functions.
- Consolidated data, payroll, and accounting programs into centralized systems to enhance employee productivity.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Granite City High School
Granite City, IL09-2005
Skills
Hotel management
- Marriott International - brand standards, operations, and reporting compliance
- Fosse - (front office PMS) reservations, front desk operations, and guest management
- Customer relationship management
- Operational efficiency
- Budgeting
- Inventory control
- ProfitSword - financial reporting, forecasting, and performance analytics
- ADP - payroll, HR management, and employee records
- Homebase - employee scheduling, time tracking, and labor cost
- Sysco - food & supply procurement and vendor management
- SharePoint - document management, collaboration, and reporting
- Staff training
- Team leadership
- Effective communication
- Time management
- Source Direct - employee background screening and pre-employment verification
- M3- Invoicing, daily transaction entry, data input
Timeline
Assistant General Manager
Fairfield Inn Marriott
02.2023 - Current
High School Diploma -
Granite City High School