Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Hernandez Urbina

Springfield

Summary

Dynamic retail sales associate with native Spanish fluency. Proven ability to enhance customer service and improve communication for diverse clients while efficiently managing tasks in fast-paced environments.

Overview

1
1
Certification
2
2
years of professional experience

Work History

Retail Sales Associate

Dicks Sporing Goods
Joliet
07.2024 - Current
  • Executed daily tasks with precision, ensuring consistent operational flow.
  • Leveraged native Spanish fluency to provide translation services, enhancing customer experience for diverse clientele.
  • Addressed communication barriers, elevating service quality and accessibility for all customers.
  • Managed high-volume inventory and client relations in a fast-paced retail environment.

Community Work Volunteer

Henson Robinson Zoo
Springfield
08.2025 - 10.2026
  • Delivered logistics support and coordinated public education outreach to enhance community engagement and awareness.
  • Prioritized and organized tasks to meet service goals efficiently and effectively.
  • Identified customer needs to provide timely and effective assistance.

Clinical Student

LightWay Home Health Care
Joliet
02.2025 - 05.2025
  • Facilitated daily living activities and personal care needs, enhancing clients' independence and comfort.
  • Delivered bedside support during post-partum care, contributing to positive recovery experiences for new mothers.
  • Ensured clean, safe environments for patients and caregivers, promoting health and well-being during care.

Clinical Student

Lakewood Nursing & Rehab Center
Plainfield
09.2024 - 04.2025
  • Maintained cleanliness and organization in patient areas and common spaces.
  • Participated in training sessions to improve clinical skills and knowledge base.
  • Managed multiple tasks simultaneously while ensuring accuracy of work product.

Education

Bachelor of Science - Nursing

University of Illinois At Springfield
Springfield, IL
05-2028

High School Diploma -

Plainfield East High School
Plainfield Il
05-2025

Skills

  • Customer service
  • Multilingual communication
  • Time management
  • Team collaboration
  • Information processing
  • Flexible teaching methods

Certification

  • CNA Certification (Wilco Area Career Center)
  • CPR Certified (American Heart Association)
  • AED Certified (American Heart Association)
  • BLS Certified (American Heart Association)

Timeline

Community Work Volunteer

Henson Robinson Zoo
08.2025 - 10.2026

Clinical Student

LightWay Home Health Care
02.2025 - 05.2025

Clinical Student

Lakewood Nursing & Rehab Center
09.2024 - 04.2025

Retail Sales Associate

Dicks Sporing Goods
07.2024 - Current

Bachelor of Science - Nursing

University of Illinois At Springfield

High School Diploma -

Plainfield East High School
Amy Hernandez Urbina