Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amy Gist

DeKalb

Summary

Detail-oriented professional specializing in appointment scheduling, project coordination, and customer relationship management. Demonstrated success in streamlining processes and enhancing communication, resulting in improved operational efficiency.

Overview

36
36
years of professional experience

Work History

Assistant Office Manager

Charlie Mann Electric, Inc.
Gambrills
03.2020 - 06.2025
  • Coordinated office schedules and managed appointments for staff and clients.
  • Maintained accurate records for projects and client communications.
  • Handled incoming calls, directing inquiries to appropriate team members.
  • Organized office supplies and efficiently maintained inventory levels.
  • Supported preparation of reports and presentations for management meetings.
  • Managed vendor relationships and facilitated supply orders as needed.
  • Trained new employees on office procedures and software tools.
  • Resolved issues promptly, maintaining excellent customer service standards.

Webcast Coorinator

Ernst & Young LLP
Washington
03.2017 - 03.2020
  • Coordinated project timelines and deliverables for client engagements.
  • Facilitated communication between teams to enhance collaboration and efficiency.
  • Managed documentation and reporting processes for various projects.
  • Organized meetings, prepared agendas, and recorded meeting minutes.
  • Assisted in the preparation of presentations for client proposals and reviews.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Ensured compliance with company policies and procedures related to project management activities.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.

Publications Specialist

Ernst & Young LLP
Washington
06.2016 - 03.2020
  • Collaborated with cross-functional teams to enhance project workflows and communication.
  • Developed training materials to support staff in process improvements and compliance.
  • Assisted in the implementation of new technologies to improve operational efficiency.
  • Participated in ongoing training and compliance activities.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Provided technical support for customers in resolving complex issues.
  • Maintained positive working relationship with fellow staff and management.
  • Reviewed documents for accuracy prior to submission or publication.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

Continuing Education Coordinator

Ernst & Young LLP
Washington
10.2002 - 01.2018
  • Developed and implemented continuing education programs focused on professional development and compliance.
  • Coordinated diverse training sessions and workshops for various employee groups.
  • Managed scheduling and logistics for educational events, ensuring smooth execution.
  • Collaborated with subject matter experts to curate relevant and impactful course content.
  • Maintained attendance records and participant feedback to drive program improvements.
  • Facilitated interdepartmental communication regarding available training opportunities.
  • Evaluated educational materials for quality and relevance to enhance curriculum effectiveness.
  • Researched industry trends to inform best practices in continuing education.

Administrative Assistant

Ernst & Young LLP
Washington
09.2000 - 10.2002
  • Managed calendar and scheduled appointments for senior executives.
  • Prepared meeting agendas and coordinated logistics for client meetings.
  • Processed expense reports and maintained accurate financial records.
  • Assisted with document preparation and ensured compliance with firm standards.
  • Supported team by organizing files and maintaining digital databases.
  • Communicated with clients to gather information and answer inquiries promptly.
  • Collaborated with colleagues on various administrative projects and initiatives.
  • Trained new administrative staff on office procedures and software tools.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed database systems containing customer contact information.
  • Scheduled appointments between clients and customers and internal staff members.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Processed invoices for payment using accounting software applications.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Directed customer inquiries to appropriate department personnel.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Proofread content for typo-free emails and documentation.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Facilitated communication between different departments within the organization.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Greeted visitors and provided general information about the company.
  • Compiled data from various sources into organized reports for review by management team.
  • Conducted research on various topics as requested by management.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.

Administrative Assistant

World Space
Washington
01.1998 - 09.2000
  • Managed calendar and scheduled appointments for senior executives.
  • Prepared meeting agendas and coordinated logistics for client meetings.
  • Processed expense reports and maintained accurate financial records.
  • Assisted with document preparation and ensured compliance with firm standards.
  • Communicated with clients to gather information and answer inquiries promptly.
  • Collaborated with colleagues on various administrative projects and initiatives.
  • Trained new administrative staff on office procedures and software tools.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Scheduled appointments between clients and customers and internal staff members.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Directed customer inquiries to appropriate department personnel.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Proofread content for typo-free emails and documentation.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Facilitated communication between different departments within the organization.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Greeted visitors and provided general information about the company.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.

Receptionist/Administrative Assistant

Nissan North America, Inc.
Washington
09.1989 - 04.1993
  • Greeted visitors and clients professionally, ensuring a welcoming atmosphere.
  • Managed incoming calls, directing inquiries to appropriate departments swiftly.
  • Scheduled and confirmed appointments for staff and coordinated meeting arrangements efficiently.
  • Maintained cleanliness and organization of front desk area, enhancing operational flow.
  • Handled confidential information with discretion, adhering to company policies.
  • Provided administrative support across departments, including document preparation and data entry.
  • Coordinated travel arrangements and accommodations for staff and visiting guests as needed.
  • Developed an organized filing system for essential documents, improving office efficiency.

Education

High School Diploma -

South Tama High School
Tama, IA
05-1986

Skills

  • Appointment scheduling
  • Document preparation
  • Project coordination
  • Problem solving
  • Attention to detail
  • Effective communication
  • Payroll administration
  • Customer service
  • Office administration
  • Customer relationship management

References

References available upon request.

Timeline

Assistant Office Manager

Charlie Mann Electric, Inc.
03.2020 - 06.2025

Webcast Coorinator

Ernst & Young LLP
03.2017 - 03.2020

Publications Specialist

Ernst & Young LLP
06.2016 - 03.2020

Continuing Education Coordinator

Ernst & Young LLP
10.2002 - 01.2018

Administrative Assistant

Ernst & Young LLP
09.2000 - 10.2002

Administrative Assistant

World Space
01.1998 - 09.2000

Receptionist/Administrative Assistant

Nissan North America, Inc.
09.1989 - 04.1993

High School Diploma -

South Tama High School

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