Amy Estell
Mt Prospect
Summary
Analytical problem solver, with 5 years experience in business office management. Serving as the CFO's principal liaison, with 10 direct reports. Expertise in overseeing employee operations across various departments, managing accounts receivable, and coordinating with provider representatives to ensure seamless accounts resolution. Proven track records of driving efficiency and supporting executive decision making in a fast-paced healthcare environment.
Overview
8
8
years of professional experience
Work History
Business Office Manager
Lake Behavioral Hospital (US Healthvest)
11.2020 - Current
- Analyze revenue trends and produce weekly, monthly, and annual revenue packages to leadership (E.g., CEO, CFO, VP of Operations, etc) that are used to make business decisions across the company
- Provide general office support on ad-hoc or continuous basis to the Regional Director and CFO
- Perform and own analyses that support the Regional Director
- Run weekly touch point meetings with CFO to prep for weekly meetings with core Team Senior Leadership
- Perform ad-hoc projects and analyses from the Regional Director e.g
- Special projects for CBO functions and events etc
- Coordinate meetings with insurance carrier representatives to include CFO and Regional director schedules
- Provide coaching, training, and professional development to direct reports including performance evaluations
- In charge of delivering training across departments and the maintenance of these trainings due to recent development in the healthcare industry and healthcare regulations
- Process payroll for direct reports
- Support CFO in preparing and submitting Medicaid DSH reports
Collection Specialist
Chicago Behavioral Hospital (US Healthvest)
06.2020 - 11.2020
- Identify payor issues proactively in relation to zero payment, payment variance, billing, and denials with a high degree of accuracy and report to Management
- Performs account follow-up on outstanding balances and takes the necessary action for account resolution in accordance with established federal and state regulations
- Verifies insurance payment is in alignment with payer contract
- Research and resolve insurance denials
- Identify claim rejections and complete proper action to ensure timely billing
Patient Financial Services
Loyola University Medical Center
03.2019 - 06.2020
- Accurate & timely collection follow up of payment
- Proactively follows-up on delayed claim payments
- Research rejections, denials, corrections, and refer to appropriate staff for timely resolution.
Patient Account Specialist
ATI Physical Therapy
02.2017 - 01.2019
- Claims resolution for multiple states (Washington, Indiana & Massachusets)
- Posting & reconciliation of insurance payments, adjustments & write offs.
- Correct & resubmit claims electronically via online portal
Education
AAPC - Certified Professional Coder-A
06.2023
General studies - undefined
Joliet Junior College
Joliet, IL01.2007
Skills
- Executive Support
- Cross Departmental Coordination
- Financial reporting to senior leadership
- Vendor & Provider relations
- Rapid learning & adaptability
Timeline
Business Office Manager
Lake Behavioral Hospital (US Healthvest)
11.2020 - Current
Collection Specialist
Chicago Behavioral Hospital (US Healthvest)
06.2020 - 11.2020
Patient Financial Services
Loyola University Medical Center
03.2019 - 06.2020
Patient Account Specialist
ATI Physical Therapy
02.2017 - 01.2019
General studies - undefined
Joliet Junior College
AAPC - Certified Professional Coder-A
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