Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
References
Timeline
Generic

AMY COWIN

Chicago

Summary

Dynamic small business owner with a proven track record at Heirloom Nails Chicago, excelling in business planning and customer service. Successfully boosted sales through innovative marketing strategies and strengthened community ties. Skilled in inventory management and team leadership, fostering a collaborative environment that enhances client satisfaction and operational efficiency.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Small Business Owner

Heirloom Nails Chicago
Chicago
07.2019 - Current
  • Established relationships with local businesses to promote cross-marketing opportunities for mutual benefit.
  • Developed and implemented a comprehensive salon business plan to guide operations, marketing and financial decisions.
  • Analyzed financial statements regularly to identify areas where costs can be reduced or profits increased.
  • Monitored industry trends so that services offered remain up-to-date and relevant.
  • Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
  • Collaborated with other managers and supervisors, and kept informed of changes affecting service operations.
  • Participated in community events or fundraisers that help raise awareness about the salon's offerings.
  • Boosted sales by developing marketing promotions to strengthen outreach.
  • Created service menus, pricing strategies, and promotional campaigns to attract new customers and retain existing ones.

Nail Technician Department Head

Lena Rose Beauty
Chicago
06.2018 - 08.2019
  • Trained and supervised department staff.
  • Reviewed reports from subordinate staff and took appropriate action where necessary.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Handled shift overstock, restocking and inventory control.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Developed and implemented strategies to improve departmental performance.
  • Managed daily operations, ensuring efficient workflow and productivity.
  • Demonstrated knowledge of all products and services offered in the salon.
  • Followed health regulations regarding sanitation practices throughout the salon.
  • Provided excellent customer service through friendly interactions with clients.
  • Assisted with inventory management tasks such as restocking supplies when needed.

Nail Technician

Hilton Worldwide
Chicago
04.2013 - 08.2015
  • Provided professional nail care treatments, including but not limited to polish applications, manicures, pedicures, and paraffin treatments, in accordance with state, local, and company health and safety regulations.
  • Utilize, maintain, and conduct an inventory of supplies, products, and equipment.
  • Maintain the cleanliness of the work area, ensure product knowledge, respond to guest inquiries and requests, and resolve guest issues in a timely, friendly manner.
  • Maintain records as required by federal, state, local, and company regulations.
  • Train and supervise new staff.
  • Utilized customer feedback to improve services offered at the salon.
  • Improved treatment results and customer satisfaction by carefully examining clients' hands and completing pre-treatments.

Nail Technician

Life Time Fitness
Chicago
01.2010 - 05.2014
  • Hold an Illinois state license.
  • Provided various nail care services to a growing clientele, including natural nail manicures, pedicures, two-week manicures, and paraffins.
  • Served as an expert in nail analysis, maintenance regimens, and informed and educated in correlating LifeSpa retail product offerings.
  • Upheld the LifeSpa mission, vision, and core values; consistently increased guest retention and service sales; and maintained a minimum retail sale per guest.

Teacher Assistant

Northwest Suburban Special Education Organization
Mt. Prospect
06.2009 - 08.2009
  • Assist in the preparation and delivery of the education program under the supervision of, and as directed by the assigned certified staff member
  • Supported 2 classroom teachers in implementing and developmentally appropriate curriculum for a group of 5 special needs high school students
  • Engaged with children individually to meet their emotional and physical needs

Education

Nail Technician -

Tricoci University
Libertyville, IL
08.2009

Bachelor of Science - Commerce Management, Entrepreneurship and Marketing

DePaul University
Chicago, IL
06-2008

Associate Degree - Liberal Arts

Oakton Community College
Plaines, IL
06-2006

Skills

  • Time management and organization
  • Customer service
  • Effective communication
  • Mentoring and leadership
  • Computer proficiency
  • Interpersonal skills
  • Adaptability
  • Business planning
  • Inventory management
  • Team leadership
  • Conflict resolution
  • Networking skills
  • Verbal and written communication
  • Multitasking Abilities
  • Adaptability and flexibility

Certification

  • IL Nail Technician 2010-present

Affiliations

  • Photography
  • Pottery
  • Art
  • Travel

References

References available upon request.

Timeline

Small Business Owner

Heirloom Nails Chicago
07.2019 - Current

Nail Technician Department Head

Lena Rose Beauty
06.2018 - 08.2019

Nail Technician

Hilton Worldwide
04.2013 - 08.2015

Nail Technician

Life Time Fitness
01.2010 - 05.2014

Teacher Assistant

Northwest Suburban Special Education Organization
06.2009 - 08.2009

Nail Technician -

Tricoci University

Bachelor of Science - Commerce Management, Entrepreneurship and Marketing

DePaul University

Associate Degree - Liberal Arts

Oakton Community College

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AMY COWIN