Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Behme

Kewanee

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

12
12
years of professional experience

Work History

Inside Account Representative

Rhino Tool Company
09.2016 - Current
  • Account Management, maintain develop relationships with existing clients. Service as the main point of contact for customer inquires and concerns. Ensure timely resolution of customer issues.
  • Sales and Revenue Generation, Identify and pursue new sales opportunities within existing clients. Prepare and present sales proposals to clients.
  • Customer Service, Provide excellent customer service to ensure satisfaction with products and services.
  • Reporting and Documentation, maintain accurate records of customer interactions, sales activities, and transactions. Prepare and submit regular reports on account status and sales activities to management.
  • Team Collaboration, work closely with the sales team and other departments to ensure seamless service delivery. Share customer feedback with relevant departments to improve products and services.
  • Market and Product Knowledge, staying informed about industry trends, market activities, and competitors. Continuously update knowledge about company products and services.


Medical Assistant Instructor

Hamilton Technical College
08.2015 - 08.2016
  • Updated course materials regularly to reflect advancements in the field of Medical Assisting, ensuring that graduates were prepared for immediate employment upon completion of the program.
  • Participated in professional development workshops and conferences to stay current with industry trends, continuously refining teaching methods for the benefit of future students.
  • Enhanced students'' clinical skills through carefully designed practical sessions and lab exercises.
  • Regularly assessed student progress, adjusting lesson plans as needed to address individual needs and improve overall understanding.

Outpatient Program Director / Office Manager

RehabCare, Knox County Nursing Home
09.2013 - 05.2016
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Updated reports, managed accounts, and generated reports for company database.
  • Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
  • Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.

Education

Associate of Science - Medical Assisting

Hamilton Technical College
Davenport, IA
10-2012

Skills

  • Goal-oriented mindset
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Active listening
  • Customer relations
  • Problem resolution
  • Data entry
  • Critical thinking
  • Complaint handling

Timeline

Inside Account Representative

Rhino Tool Company
09.2016 - Current

Medical Assistant Instructor

Hamilton Technical College
08.2015 - 08.2016

Outpatient Program Director / Office Manager

RehabCare, Knox County Nursing Home
09.2013 - 05.2016

Associate of Science - Medical Assisting

Hamilton Technical College

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Amy Behme