AMY AUSTIN
Crystal Lake
Summary
Results-driven Retail Store Manager with several years of experience adept at enhancing productivity and streamlining operations for improved efficiency. Possess key skills in inventory management, customer service excellence, and staff training. Excel in leadership, communication, and problem-solving to elevate store performance and achieve sales goals.
Overview
25
25
years of professional experience
Work History
Retail Store Manager
Torrid
Bloomingdale
10.2012 - Current
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained new employees on proper protocols and customer service standards.
- Optimized store displays and appearance via strategic merchandising.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Built a talented and valuable team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Sales Manager
Lane Bryant Inc.
Algonquin
10.2000 - 10.2012
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Organized promotional events and interacted with community to increase sales volume.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Education
High School Diploma -
Crystal Lake Central High School
Crystal Lake, IL06.1995
Business Administration - Management
McHenry County College
Crystal Lake, ILSkills
- Relationship building
- Staff training and development
- Inventory management
- Coaching and mentoring
- Recruitment
- Effective leader
- Product development
- Delegation
Accomplishments
- District Visual Lead training stores on brand standards
- New Store Opener opening new stores for companies along with training and developing the staff along with building standards and procedures
- Team Leadership
- Scheduling
- Staff Management
- Point of Sale Systems
- Accurate Money Handling
- Decision-making skill
- Dependable and reliable
- Strong multi-tasking
- Merchandising
- District Training Store Manager
- District Recruiter
Timeline
Retail Store Manager
Torrid
10.2012 - Current
Store Sales Manager
Lane Bryant Inc.
10.2000 - 10.2012
High School Diploma -
Crystal Lake Central High School
Business Administration - Management
McHenry County College