Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amy Anderson

Oak Lawn

Summary

Accomplished professional offering over 30 years of retail banking experience. With a proven track record of success in auditing, compliance, risk management, fraud prevention, sales, and cross selling. Excelling in problem solving, time management and organization within a fast paced environment. Highly motivated, and looking to advance and grow within a successful company.

Overview

33
33
years of professional experience

Work History

Client Support Representative

CIBC Bank US
06.2014 - Current
  • Manage client inquiries presented via the online system.
  • Contact clients to ask the appropriate questions to facilitate a resolution for account concerns.
  • Interacted with team members across departments to research and resolve customer issues.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed-through on all critical inter-departmental escalations.
  • Provided a high level of service by leveraging extensive knowledge of products and services and creating positive experiences.
  • Provided written responses to inquiries and complaints.


Bank Teller Supervisor

PNC Bank
01.1992 - 06.2014
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Provided leadership, training and supervision to all branch personnel.
  • Verified customer identities and monitored transactions for suspicious activity in order to mitigate risk.
  • Reported unusual deposit patterns and adhered to compliance procedures.
  • Ensured staff complied with banking rules and regulations, including Bank Secrecy Act(BSA), Reg CC, and Funds Availability.
  • Reported suspicious activity, such as money laundering.
  • Conducted evaluations for mid-year and annual reviews for tellers and bankers.
  • Researched and resolved service problems and communicated issues to the appropriate level of management
  • Made discretionary decisions up to approval level of authority for check cashing, official check signing and wire transfers.
  • Formulated monthly and weekly reports to adhere to auditing standards.
  • Facilitated mandatory staff meets to evaluate security concerns, audit issues and sales goals.

Education

High School Diploma -

Lockport Township
Lockport, IL

Skills

  • Organization
  • Documentation
  • Extraordinary Customer Service
  • Excellent interpersonal and communication skills
  • Strong at problem solving
  • Self-motivated
  • Ability to work under pressure
  • Management ability of staff size 2 to 20
  • Ability to set and attain goals

Accomplishments

Audit score of "Excellent" 7 years in a row.


Recognized by management as a proven leader for assisting in two successful acquisitions.


Leadership appointed to oversee region in new Teller Imaging System conversion.


Bravo award winner for sales and service.


Timeline

Client Support Representative

CIBC Bank US
06.2014 - Current

Bank Teller Supervisor

PNC Bank
01.1992 - 06.2014

High School Diploma -

Lockport Township

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Amy Anderson