Amy Abeln

• Retrieval of documents, records and other resources, Verify and process customer and veteran's request in a timely manner and redact the necessary PII, Extract the proper documents and send by digital delivery or mail
• Read through the record to verify what medals the veteran is eligible for and order
• Process FIOA requests
• Time management and multitasking
• Reduced backlog of unprocessed materials through diligent prioritization and task management.
• Communicate with requester if more information is necessary in order to process the request
• Assist other team members to find solutions when needed
• Employee Engagement Committee- Lead
• Increased processing speed by creating standardized workflows for handling incoming acquisitions.

Administrative Assistant, Team leader, managed communication between Eassist staff and Dental office staff, coordinated and scheduled team meetings

• Point of contact with the dental office owner/management
• Held team meetings with Eassist staff to go over goals and problem solve
• Provided daily reports to Eassist and the dental offices
• Posted insurance payments/adjustments, submitted insurance claims w/necessary information for processing
• Reviewed account balances, notified the office of any discrepancy
• Maintained detailed records of all transactions, ensuring accurate billing.
• Sent pre-authorizations to insurance companies for future dental treatment needed, once received create treatment plan w/costs, schedule the patient and communicate the outcome with the office manager
• Communicated with insurance companies to optimize credentialing, negotiated fees and entered correctly into database
• Contacted insurance companies regarding outstanding claims for processing
• Developed strong relationships with the Eassist clients through regular communication, understanding their needs, and providing tailored solutions.

• Scheduling, verifying insurance benefits and claim payments
• Accounts receivable (insurance and patients)
• Conducted patient education sessions, providing information on treatment plans and home care instructions.
• Facilitated patient scheduling and communication through dental scheduling software for efficient appointment management.
• Offered simple, clear explanations to help patients understand if any account balances or additional balances due. Set up payment plans or offer CareCredit options.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
• Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
• Resolved patient concerns and complaints with empathy and professionalism, restoring trust in the dental services.
• Facilitated communication between patients and staff/Dr.'s
• Worked with patients to ascertain issues and make referrals to appropriate specialists.

• Post insurance payments, adjust accounts correctly and bill patient for any outstanding balances or provide account credit.
• Conducted patient education sessions, providing information on treatment plans and home care instructions.
• Facilitated patient scheduling and communication through dental scheduling software for efficient appointment management.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the office.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
• Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
• Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
• Acted as a knowledgeable resource for patients seeking information about dental services.
• Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
• Resolved patient concerns and complaints with empathy and professionalism.
• Provided excellent customer service to patients and medical staff.
• Facilitated communication between patients and staff/Dr.'s
• Verified patient insurance eligibility and entered patient information into system.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Answered incoming calls, scheduled appointments and filed records.