Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Amro Abdelrahim

Lombard

Summary

Dynamic Guest Advocate with proven expertise at Target, excelling in customer service and team collaboration. Recognized for enhancing guest experiences through effective problem-solving and product knowledge. Skilled in processing transactions accurately while maintaining a welcoming atmosphere, ensuring compliance with store policies, and fostering a loyal customer base.

Overview

3
3
years of professional experience

Work History

Guest Advocate

Target
Lombard
10.2024 - Current

Guest Advocate

Target
Wesley Chapel
10.2022 - 07.2024
  • Handled guest transactions accurately and efficiently at checkout.
  • Maintained a clean and organized sales floor for optimal guest experience.
  • Collaborated with team members to enhance customer service efforts.
  • Stocked shelves and ensured products were displayed according to company standards.
  • Educated guests on promotions, sales, and Target's loyalty programs.
  • Engaged with guests to create a welcoming atmosphere in the store.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted other departments when needed to maintain efficient operations.
  • Maintained cleanliness standards throughout the store area.
  • Maintained up-to-date knowledge of store promotions and advertised items.
  • Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
  • Monitored sales floor activity to identify potential theft or fraud issues.

Education

Associate of Arts - Data Analysis

College of DuPage
Glen Ellyn, IL
08-2027

High School Diploma -

American Youth Academy
Tampa, FL
05-2022

Skills

  • Customer service
  • Team collaboration
  • Problem solving
  • Guest accommodations
  • Guest orientation

Affiliations

  • Sports such as Soccer and Pickleball

Languages

English
Professional
Arabic
Professional

Accomplishments

  • Received trophy plaque for Team Support, Multiple recipient of management recognition for exceptional performance and teamwork, Collaborated with team to maintain 100% drive-up service time standards.

Timeline

Guest Advocate

Target
10.2024 - Current

Guest Advocate

Target
10.2022 - 07.2024

Associate of Arts - Data Analysis

College of DuPage

High School Diploma -

American Youth Academy

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Amro Abdelrahim