AMRAM SHERBY
Modi'in
Summary
Customer Success–oriented professional with 4.5 years in B2B tech sales and 4 years in high-touch service roles. Skilled at building trust-based relationships, managing complex accounts, and guiding customers to long-term success. Proven track record in driving retention, adoption, and expansion by aligning internal teams and delivering strategic, consultative support in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales/Business Development Representative
Zesty
01.2023 - Current
- Partnered cross-functionally with marketing and sales to nurture pipeline through inbound campaigns, events, and webinars — ensuring alignment with customer interests and industry needs.
- Built trust with technical stakeholders across mid-market and enterprise accounts, learning to navigate complex cloud and Kubernetes-based solutions.
- Co-developed new outreach strategies and messaging that improved prospect engagement — contributing to higher quality conversations and smoother handoffs to Account Executives.
- Developed deep product knowledge to support value-focused discovery and positioning, helping ensure alignment between prospect needs and long-term customer success.
Strategic Business Development Rep
IMA Alliance
01.2022 - 01.2023
- Initiated and nurtured relationships with enterprise C-level executives and senior stakeholders, tailoring outreach to align with each organization’s strategic priorities.
- Developed messaging and email templates to support the broader BDR team — improving consistency, engagement, and brand voice across prospect communications.
- Represented IMA Alliance at Mobile World Congress 2023, supporting relationship-building efforts with existing partners and identifying new business opportunities.
Business Development Representative
Ayyeka Technologies
01.2021 - 01.2022
- Built and maintained strong relationships with prospects by focusing on long-term value, clear communication, and smooth handoffs to sales executives — ensuring continuity in the customer journey.
- Consistently met and exceeded KPIs by aligning outreach strategies with customer needs and pain points.
- Contributed to the development of scalable outbound processes, including outreach sequences, messaging templates, and call scripts — enhancing team effectiveness and customer engagement.
Sales Development Representative
Coronet Cyber Security
01.2020 - 01.2021
- Engaged IT decision-makers across North America to identify technical challenges and position tailored cybersecurity solutions aligned with business needs.
- Facilitated a seamless transition from discovery to demo by clearly communicating customer goals and pain points to Account Executives — supporting a 28% trial conversion rate and 9.5% close rate.
- Built persuasive value propositions and messaging that translated technical product features into tangible business benefits, helping initiate long-term customer relationships.
Account Manager - Frequent Flier Division
El Al Israel Airlines
01.2019 - 01.2020
- Delivered white-glove service to El Al’s Prestige and frequent flyer customers, including business travelers and local celebrities, building lasting relationships and repeat loyalty.
- Proactively resolved complex travel issues under pressure, including last-minute re-routing due to weather events and COVID-related shutdowns.
- Navigated internal bureaucracy on behalf of customers, successfully advocating for case-by-case solutions that enhanced retention and satisfaction.
- Regularly upsold premium travel products during live calls, contributing to both revenue growth and customer experience.
Sales and Service Representative
El Al Israel Airlines
01.2017 - 01.2018
- Earned a 95.6% customer satisfaction score, reflecting strong interpersonal and problem-solving skills early in my tenure.
- Frequently handled urgent or complex travel issues, balancing empathy with quick decision-making under pressure.
- Developed a foundation in upselling and cross-department collaboration that led to my later role as a Frequent Flier Account Manag.
Education
Bachelor of Arts - Communications And Political Science
Bar-Ilan University
01.2018
Skills
- Customer Relationship Management
- Customer retention
- Strategic account growth
- Problem-solving and proactive support
- Cross-functional collaboration
- CRM (Salesforce, HubSpot, Monday)
- Product education and adoption
- Effective communication and stakeholder alignment
- Empathy and customer advocacy
- B2B client experience (Cloud, Cyber, SaaS)
- Adaptability in fast-paced environments
Certification
AWS Cloud Financial Management
LANGUAGES
English: Native
Hebrew: Native
Timeline
Sales/Business Development Representative
Zesty
01.2023 - Current
Strategic Business Development Rep
IMA Alliance
01.2022 - 01.2023
Business Development Representative
Ayyeka Technologies
01.2021 - 01.2022
Sales Development Representative
Coronet Cyber Security
01.2020 - 01.2021
Account Manager - Frequent Flier Division
El Al Israel Airlines
01.2019 - 01.2020
Sales and Service Representative
El Al Israel Airlines
01.2017 - 01.2018
Bachelor of Arts - Communications And Political Science
Bar-Ilan University
Similar Profiles
Amram SherbyAmram Sherby
Sales/Business Development Representative at ZestySales/Business Development Representative at Zesty
Nimrod OrenNimrod Oren
Senior Back-End Developer at ZestySenior Back-End Developer at Zesty
Shawnna FigloShawnna Figlo
Fufillment and Logistics Specialist at Zesty Paws/Solid GoldFufillment and Logistics Specialist at Zesty Paws/Solid Gold
Jean WeillJean Weill
Founder – Consultant at JWC ConsultingFounder – Consultant at JWC Consulting
Almog LevyAlmog Levy
Sr. Sales Director at Reouel GroupSr. Sales Director at Reouel Group