Summary
Overview
Work History
Education
Skills
Timeline
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Amoye Pelzer

Chicago

Summary

Reliable and detail-oriented professional with a strong background in customer service, data entry, and order processing. Skilled in handling transactions, managing inventory, and assisting customers in fast-paced environments. Quick learner with strong organizational skills, and attention to detail. Looking to apply my experience in a healthcare setting, bringing efficiency, accuracy, and excellent customer support to a new field.

Overview

8
8
years of professional experience

Work History

Client Support

Comcast
06.2022 - 01.2024
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports
  • Gathered customer feedback through surveys and used the data to improve customer service
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Processed orders, returns, and exchanges in an accurate and efficient manner
  • Met daily customer service quotas with a focus on quality
  • Monitored incoming calls and emails, responded promptly, and tracked call times per shift
  • Managed multiple tasks simultaneously while ensuring accuracy of work produced
  • Demonstrated flexibility in responding to a variety of customer inquiries via phone, email, and chat

Customer Support Coordinator

Amazon
05.2022 - 01.2023
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
  • Conducted regular follow-up calls with customers after resolving their issues
  • Resolved complex problems by working with other department's to provide solutions that meet customer needs
  • Provided exceptional customer service to ensure customer satisfaction
  • Established rapport with customers through friendly conversation and polite demeanor
  • Utilized problem-solving techniques to quickly resolve customer issues while maintaining high levels of customer satisfaction
  • Continuously updated knowledge base with current information related to products, services, and processes
  • Adapted quickly when faced with rapidly changing circumstances or unexpected challenges
  • Navigated multiple computer systems and applications and utilized search tools to find information

TEAM LEADER

Target
08.2021 - 04.2022
  • Established clear expectations for employees, providing guidance when needed
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service
  • Created training materials and conducted group trainings on new processes or procedures
  • Maintained a positive work environment that promoted collaboration between team members
  • Collaborated with other department's to ensure alignment of goals across teams
  • Reviewed completed work to verify consistency, quality, and conformance

TEAM LEADER

Sam's Club
09.2019 - 04.2021
  • Maintained accurate records of sales transactions using point-of-sale systems
  • Monitored employee attendance records, timekeeping, and payroll information
  • Managed customer service inquiries and complaints in a timely manner
  • Assisted in the development of operational strategies to ensure efficient and productive operations
  • Maintained a positive work environment that promoted collaboration between team members
  • Participated in regular meetings with senior leadership to provide updates on team progress
  • Analyzed data from various sources to identify areas of improvement in the department's operations

NON-PROFIT INTERN

Central Florida Community Action Agency
10.2017 - 05.2018
  • Coordinated volunteers at events by assigning tasks and providing guidance when needed
  • Compiled data from surveys and focus groups to assess effectiveness of programs
  • Assisted with event planning, support and execution of virtual and in-person engagements
  • Troubleshot office equipment, computer hardware and software issues
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy
  • Typed, formatted and edited correspondence and other documents
  • Maintained and updated filing, inventory and database systems, manually or using computer
  • Answered telephones, directed calls, and took messages

NON-PROFIT INTERN

His compassion food bank
07.2016 - 03.2017
  • Created promotional materials such as flyers, brochures, videos
  • Assisted in the management of website updates by creating new pages or editing existing ones
  • Researched best practices for non-profits related to finance, marketing, communication
  • Compiled data from donor surveys and analyzed results, highlighting key areas for improvement
  • Responded promptly to inquiries from external parties via telephone or email, illustrating professional communication etiquette
  • Volunteered at community outreach programs to gain first-hand experience working with diverse populations

Education

Pharmacy Technology

Malcolm X College
Chicago, IL

Skills

  • Microsoft Excel
  • Data Entry
  • Salesforce
  • Customer Relationship Management (CRM)
  • Technical Support
  • Ability to work independently
  • Attention to Detail
  • Mathematical skills
  • Core Skills & Technical Proficiency
  • Customer Service and Sales Support
  • Data Entry & Record Management
  • Point-of-Sale (POS) Systems,
  • Order Processing & Inventory Control
  • Technical Troubleshooting
  • Team Leadership & Training

Timeline

Client Support

Comcast
06.2022 - 01.2024

Customer Support Coordinator

Amazon
05.2022 - 01.2023

TEAM LEADER

Target
08.2021 - 04.2022

TEAM LEADER

Sam's Club
09.2019 - 04.2021

NON-PROFIT INTERN

Central Florida Community Action Agency
10.2017 - 05.2018

NON-PROFIT INTERN

His compassion food bank
07.2016 - 03.2017

Pharmacy Technology

Malcolm X College

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Amoye Pelzer