Amneris Torres
Chivago
Summary
Versatile and dynamic professional with a proven track record at Meijer for enhancing client satisfaction and loyalty through effective communication and problem-solving skills. Excelled in roles requiring detailed recordkeeping and proficient use of Microsoft Word. Demonstrated leadership in supervising operations and fostering team collaboration, significantly improving service delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Meijer
03.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
House Keeping
Beeline Support
01.2023 - 02.2024
- Conducted general housekeeping functions such as removing spills and organizing supplies.
- Performed routine housekeeping functions.
- Reviewed housekeeping supply charts and inventories.
- Promoted a clean and safe living environment for clients through regular housekeeping tasks.
Shuttle Driver
Health Park Hospitality
03.2020 - 01.2023
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
- Transported customers to and from Advocate Medical Group.
- Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
Assistant Manager
Family Dollar
02.2017 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
San Juan Educational School
Santa Isabel, PR06-2008
Skills
- Proficient in Two Languages
- Effective Telephone Communication
- Detailed Recordkeeping
- Effective Notetaking
- Inventory Scanning
- Proficient in Microsoft Word
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Service Coordinator
Meijer
03.2024 - Current
House Keeping
Beeline Support
01.2023 - 02.2024
Shuttle Driver
Health Park Hospitality
03.2020 - 01.2023
Assistant Manager
Family Dollar
02.2017 - 12.2019
High School Diploma -
San Juan Educational School
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