Amit Zukran
Tel Aviv
Summary
Results-oriented Customer Success & Operations Manager with proven track record in driving client retention, increasing digital sales, and leading large operational teams. Adept at managing KPIs such as customer satisfaction (CSAT), retention rates, and revenue growth. Experienced in cross-functional collaboration, lifecycle management, and process optimization.
Overview
2026
2026
years of professional experience
1
1
Certification
1
1
Language
Work History
Digital Marketing & Operations
PATTERN (Streetwear Brand)
01.2025 - Current
- Managed online sales and store operations using Shopify
- Grew online sales by 25% within 6 months by optimizing conversion funnels and improving user experience.
- Implemented digital campaigns that boosted engagement and reduced cart-abandonment by 10%.
Customer Success & Event Producer
Yetzira Group
01.2024 - 01.2025
- Delivered 20+ premium events annually with client satisfaction consistently above 95% CSAT.
- Increased client retention by 15% YoY through personalized onboarding and proactive account management.
- Coordinated cross-functional teams of 30+ staff and vendors, ensuring seamless operations and issue resolution in real time.
Customer Experience & Sales
AIWAYS Electric Cars
2021 - 2022
- Delivered tailored EV solutions, achieving monthly sales quotas consistently.
- Increased brand adoption by leading test-drive events and training programs.
- Recognized as top performer for client retention and satisfaction.
Marketing & Sales Manager
SELAS Chef Restaurant
Jaffa
01.2019 - 01.2021
- Drove a 30% increase in event revenue through targeted marketing campaigns and premium client acquisition.
- Built and managed a sales pipeline of corporate and private clients, achieving and exceeding monthly sales KPIs.
- Trained and managed a team of 20 staff, ensuring operational excellence and high customer satisfaction.
Restaurant Manager
Yericho
Jaffa
01.2018 - 01.2019
- Supervised daily operations, including service delivery and event catering.
- Managed financial reporting, menu planning, and vendor coordination.
Head Cashier
James Richardson Duty Free
Ben Gurion Airport
01.2017 - 01.2018
- Managed cash operations of $1M+ daily turnover with zero discrepancies.
- Trained and supervised 100+ employees per shift, improving operational efficiency by 20%.
Education
High School Diploma - Film & Communication
Or'T Holon
Skills
Customer Lifecycle Management (Onboarding → Retention → Expansion)
KPI-driven: CSAT, NPS, Churn Reduction, Upsell/Expansion, Revenue Targets
Project Management (Agile methodologies, process optimization)
Digital Marketing & E-commerce Operations (Conversion funnels, A/B testing)
Cross-functional Team Leadership & Stakeholder Management
Strong troubleshooting and problem-solving under pressure
Excellent communication skills (client-facing & executive-level reporting)
Certification
Trilotherapy Certification – Nissim Amon Center, Israel (Completed)
Additional Information
Military Service: Commander in IDF, awarded Outstanding Soldier.
Timeline
Digital Marketing & Operations
PATTERN (Streetwear Brand)
01.2025 - Current
Customer Success & Event Producer
Yetzira Group
01.2024 - 01.2025
Marketing & Sales Manager
SELAS Chef Restaurant
01.2019 - 01.2021
Restaurant Manager
Yericho
01.2018 - 01.2019
Head Cashier
James Richardson Duty Free
01.2017 - 01.2018
Customer Experience & Sales
AIWAYS Electric Cars
2021 - 2022
High School Diploma - Film & Communication
Or'T Holon