Determined and experienced in sales and management. Highly motivated, Resourceful and result driven with excellent interpersonal and communication skills.
Overview
4
4
years of professional experience
Work History
Inbound Customer Sales Development
ZoomInfo
01.2021 - Current
Sales Processes with Senior Executives in Organizations.
In charge of building engagement, client relations, upsells, and renewal.
Developed and executed GTM strategies to communicate the launch of new products and features to users.
Adept at exceeding targets and fostering enduring partnerships to drive revenue growth.
Real estate marketing
2020-2021,Dream
Marketing promotion in various projects throughout the country, while providing advice to streamline the company's marketing.
Analyzing market surveys, characterizing competing companies, and setting up a marketing campaign.
Customer Success Manager at a Startup Company
2019-2020, Spirugar
Managing supplier relationships, overseeing inventory levels, and ensuring that purchasing aligns with the company's budget and strategic goals.
Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
Flight Attendant
2015-2018, EL-AL
Managing the crew during the flight, while ensuring the safety and well-being of the passengers in business class and economy class.
Strong decision-making skills, the ability to lead groups of people, and coordinate action during stressful situations, which requires out-of-the-box thinking.
National service- classified position
Prime minister office
The job required responsibility, high expression, and organizational abilities, leadership, maximum alertness, and attention to the smallest details under pressure.
Education
MBA - Specializing in Real Estate Appraisals
Haifa University
04.2001 -
Bachelor - Management Specializing in Marketing And Finance
Hebrew University
04.2001 -
Skills
Salesforce
High communication skills
Out of the box thinking
Innovating problem solving
Languages
Hebrew
English
Timeline
Inbound Customer Sales Development
ZoomInfo
01.2021 - Current
MBA - Specializing in Real Estate Appraisals
Haifa University
04.2001 -
Bachelor - Management Specializing in Marketing And Finance
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange