Amit Avnilov
Help Desk
Haifa
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
TECHNICAL SUPPORT REPRESENTATIVE
HVI SECURITY SOLUTIONS
04.2023 - Current
- Company Overview: HVI Security Solutions specializes in providing advanced security solutions and services.
- Grown to lead and manage the Help Desk team.
- Resolved device misconfigurations (CCTV, intercoms), applied firmware updates and hardening.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Troubleshot and resolved a vast range of hardware, software, and network connectivity problems.
- Helped management to identify workflow issues and find solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
BARISTA
ROLADIN
12.2021 - 04.2023
- Company Overview: Roladin is a well-known bakery and café chain in Israel, offering a variety of baked goods and coffee.
- Managed and oversaw all areas of the restaurant.
- Ensured adherence to company service levels and food quality standards.
- Monitoring demand on a weekly basis to help project future demand.
- Resolved customer issues including returns and incorrect prices.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
MILITARY SERVICE
IDF
08.2019 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Coordinating between military and civil parties.
- Handling delivery of dangerous materials (Explosives and Fuel).
- Responsibility for training new drivers.
- Skilled at working independently and collaboratively in a team environment.
Education
SOC ANALYST TIER 1 - Cyber Security
JOHN BRYCE COLLEGE
06.2022 - 07.2023
Skills
Microsoft Windows
undefinedTimeline
TECHNICAL SUPPORT REPRESENTATIVE
HVI SECURITY SOLUTIONS
04.2023 - Current
SOC ANALYST TIER 1 - Cyber Security
JOHN BRYCE COLLEGE
06.2022 - 07.2023
BARISTA
ROLADIN
12.2021 - 04.2023
MILITARY SERVICE
IDF
08.2019 - 04.2022
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