Dynamic leader with a proven track record at Beitea, adept at boosting team performance and customer satisfaction. Skilled in staff training and development, and bilingual communication. I excel in managing large groups and enhancing service quality. My approach has consistently fostered positive customer relationships and client satisfaction through efficient communication.
Overview
8
8
years of professional experience
Work History
Manager on Duty
Beitea
Tel Aviv
06.2021 - 06.2024
Trained employees in essential job functions.
Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
Created weekly schedules to meet workers needs while still adhering to financial circumstances of the store
Initiated plans to improve customer relations, quality standards, and service efficiency.
Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Evaluated employee performance; coached and trained to improve weak areas.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Demonstrated strong multitasking skills by managing multiple stations simultaneously without compromising service quality.
Cultivated warm relationships with regular customers.
Provided attentive service during high-volume periods without sacrificing attention to detail or customer rapport.
Manager on Duty
Color Cafe
Tel Aviv
01.2020 - 04.2021
.
Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Worked large groups and ran weekly events in store
Created a welcoming and relaxing environment for each customer and attended to their needs by offering help when being asked
Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
Conducted interviews for potential workers and summer camp instructors.
Solicited customer feedback to identify and improve on areas of weakness.
Created a summer camp outline for kids of differing age groups to enhance a fun learning experience.
Sales Associate
Urban Outfitters
Garden State Plaza, New Jersey
08.2019 - 12.2019
Greeted customers and helped with questions, selections, and purchases.
Stocked merchandise, clearly labeling items, and arranging according to size, color, or style.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Answered questions about store policies and addressed customer concerns.
Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Engaged in friendly conversation with customer to better uncover individual needs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
After-School Tutor
Different Families
Tenafly, New Jersey
04.2017 - 12.2019
Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Provided homework assistance using specific curriculum and materials.
Created entertaining ways to study for my younger students
Nannied as well for specific families that needed me to be more hands on.
Camp Counselor
Big Idea
Tenafly, New Jersey
06.2016 - 09.2018
Worked with children of varying age, interest, skill, and developmental levels.
Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Led groups of children safely through variety of camp activities.
Acted as a positive role model, demonstrating strong leadership skills and helped facilitate issues between campers.
Ran Lessons and activities in the field of media in this high tech based camp outline (photography, video editing, and graphic design)
Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
Education
No Degree - Equine Therapy And Riding Instructor
Wingate College
Netanya, Israel
05.2024
High School Diploma -
Tenafly High School
Tenafly New Jersey
06.2018
Skills
Client-focused
Sales and Marketing
Staff Training and Development
Public speaking
Managing large groups of people
Excellent communication Skills
Bi-lingual
Quick learner
Empathetic
Open minded
Accomplishments
Certified equine therapist, trained in working with people with physical and mental disabilities
Experience with working with clients with special needs
Artistic and crafty
Undefeated varsity debater, speaking cohesively in front of large groups of people
Youth movement councilor and instructor to other counsilors