Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Amit Abarbanel

Tel Aviv

Summary

Dynamic leader with a proven track record at Beitea, adept at boosting team performance and customer satisfaction. Skilled in staff training and development, and bilingual communication. I excel in managing large groups and enhancing service quality. My approach has consistently fostered positive customer relationships and client satisfaction through efficient communication.

Overview

8
8
years of professional experience

Work History

Manager on Duty

Beitea
06.2021 - 06.2024
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Created weekly schedules to meet workers needs while still adhering to financial circumstances of the store
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance; coached and trained to improve weak areas.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Demonstrated strong multitasking skills by managing multiple stations simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or customer rapport.

Manager on Duty

Color Cafe
01.2020 - 04.2021

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  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Worked large groups and ran weekly events in store
  • Created a welcoming and relaxing environment for each customer and attended to their needs by offering help when being asked
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Conducted interviews for potential workers and summer camp instructors.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Created a summer camp outline for kids of differing age groups to enhance a fun learning experience.

Sales Associate

Urban Outfitters
08.2019 - 12.2019
  • Greeted customers and helped with questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size, color, or style.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.


After-School Tutor

Different Families
04.2017 - 12.2019
  • Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
  • Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided homework assistance using specific curriculum and materials.
  • Created entertaining ways to study for my younger students
  • Nannied as well for specific families that needed me to be more hands on.

Camp Counselor

Big Idea
06.2016 - 09.2018
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and helped facilitate issues between campers.
  • Ran Lessons and activities in the field of media in this high tech based camp outline (photography, video editing, and graphic design)
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.

Education

No Degree - Equine Therapy And Riding Instructor

Wingate College
Netanya, Israel
05.2024

High School Diploma -

Tenafly High School
Tenafly New Jersey
06.2018

Skills

  • Client-focused
  • Sales and Marketing
  • Staff Training and Development
  • Public speaking
  • Managing large groups of people
  • Excellent communication Skills
  • Bi-lingual
  • Quick learner
  • Empathetic
  • Open minded

Accomplishments


  • Certified equine therapist, trained in working with people with physical and mental disabilities
  • Experience with working with clients with special needs
  • Artistic and crafty
  • Undefeated varsity debater, speaking cohesively in front of large groups of people
  • Youth movement councilor and instructor to other counsilors


Timeline

Manager on Duty

Beitea
06.2021 - 06.2024

Manager on Duty

Color Cafe
01.2020 - 04.2021

Sales Associate

Urban Outfitters
08.2019 - 12.2019

After-School Tutor

Different Families
04.2017 - 12.2019

Camp Counselor

Big Idea
06.2016 - 09.2018

No Degree - Equine Therapy And Riding Instructor

Wingate College

High School Diploma -

Tenafly High School
Amit Abarbanel