Amirah Lucille-Ann Neeley
Justice
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
5
5
years of professional experience
Work History
Sales Associate/Key Holder
La Bella Uniforms
02.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Operating the store alone throughout the day assisting customers one on one
- Receiving and processing new shipment to put back out on the floor
- Maintaining the multiple keys to the store locations, ensuring the front and back door's are locked at night
- Trained new hires on the companies policies and procedures
- Managing the monthly sales goals and numbers
Advisor
Best Buy
11.2023 - 01.2024
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Responded to in-person and telephone requests for information about company offerings.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
Head Authorizer
Discovery Clothing
09.2022 - 08.2023
- De-escalated upset and frustrated customers.
- Maintained updated knowledge of industry regulations, policies, and best practices to provide informed guidance to clients.
- Was called first before management to help cashiers, problem solving on my own
- Used my discretion without management on the best decision to make when customers deem their service as unsatisfactory
- Release my cashiers from the front end when I no longer needed their help managing the line
Authorizer
Discovery Clothing
05.2021 - 09.2022
- Reduced errors in authorization documents by implementing a rigorous quality control process before submission.
- Resolved escalated issues promptly, maintaining high levels of customer satisfaction and trust in our services.
- Processed returns and exchanges without a manager present, issued gift cards, provided military,police, and first responder discount
Cashier
Discovery Clothing
08.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Salesperson
Discovery Clothing
12.2019 - 08.2020
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
Bachelor of Arts - Criminal Justice
Lewis University
Romeoville, IL05-2025
Associate of Arts - Criminal Justice
Moraine Valley Community College
Palos Hills, IL05-2023
Skills
- Team-Based Problem Solving
- Project Time Optimization
- Effective Solution Development
- Active Listening
- Outstanding Customer Support
- Skilled in Conflict Mediation
- Store Operations Management
- Consistent Professional Conduct
- Developing Trust
- Regulatory Adherence
Languages
Spanish
Professional Working
Interests
- Youth Development Programs
- I enjoy helping others and giving back to the community
- Offering time and support to shelters for the homeless, women, and animals
- Mental Health Advocacy
- Criminal Justice Reform
Timeline
Sales Associate/Key Holder
La Bella Uniforms
02.2024 - Current
Advisor
Best Buy
11.2023 - 01.2024
Head Authorizer
Discovery Clothing
09.2022 - 08.2023
Authorizer
Discovery Clothing
05.2021 - 09.2022
Cashier
Discovery Clothing
08.2020 - 05.2021
Salesperson
Discovery Clothing
12.2019 - 08.2020
Bachelor of Arts - Criminal Justice
Lewis University
Associate of Arts - Criminal Justice
Moraine Valley Community College
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