Amir Blanton
Chicago
Summary
Experienced in customer service and cash handling, effectively resolved escalated issues from team members and customers, enhancing overall satisfaction. Developed strategies to improve customer feedback mechanisms, identifying areas for product and service enhancement. Adhered to cash handling procedures while processing payments, ensuring accuracy and efficiency. Demonstrated ability to manage team dynamics while stocking supplies and transporting meals, contributing to operational effectiveness.
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Michael vassor
Chicago
06.2023 - 04.2025
- Resolved escalated issues from team members or customers in an efficient manner.
- Developed strategies for improving customer satisfaction levels.
- Reviewed customer feedbacks to identify areas for improvement in products and services.
Back of House Team Member
Chick Fil
Chicago
06.2022 - 08.2023
- Followed correct cash handling procedures while processing payments from guests.
- Stocked kitchen with necessary supplies, such as food items and cleaning products.
- Transported prepared meals from the kitchen to dining areas for service.
- Plated dishes according to recipes provided by head chef.
Education
High School Diploma -
Olive Harvey School
Chicago, IL12-2025
Skills
- Customer service
- Problem solving
- Cash handling
- Team management
Languages
English
Professional
Timeline
Customer Service Lead
Michael vassor
06.2023 - 04.2025
Back of House Team Member
Chick Fil
06.2022 - 08.2023
High School Diploma -
Olive Harvey School