Amiee Montero
Oak Park
Summary
HR leader with expertise in conflict resolution and performance management. Proven track record in managing recruitment and training initiatives that attract and retain top talent. Achievements include enhanced employee satisfaction and significant reduction in turnover rates.
Overview
23
23
years of professional experience
Work History
HR Director
Home Companion Solutions
Chicago
11.2023 - 03.2026
- Led recruitment processes to attract top talent for caregiving roles, enhancing service quality and team effectiveness.
- Implemented training programs to improve staff skills and service quality.
- Facilitated conflict resolution sessions to maintain a positive work environment.
- Oversaw performance management systems to ensure employee accountability.
- Collaborated with leadership on strategic staffing and workforce planning initiatives.
- Maintained HR records and ensured compliance with labor laws and regulations.
- Conducted employee surveys to gather feedback on workplace satisfaction.
- Advised managers regarding disciplinary actions.
- Investigated incidents of workplace harassment or discrimination complaints.
- Developed and implemented human resources policies and procedures to establish best practices, ensuring compliance and operational efficiency.
- Identified ways to reduce turnover through improved hiring practices.
- Organized onboarding processes for new hires, including orientation sessions and paperwork completion.
- Advised senior leadership on organizational structure changes affecting the workforce.
- Analyzed employee data to identify trends and areas for improvement, informing strategic HR initiatives.
Administrative Manager
The Oak Park HandyHuman
Oak Park
07.2021 - 11.2023
- Managed daily office operations, enhancing workflow efficiency through streamlined processes.
- Supervised administrative staff and delegated tasks effectively.
- Coordinated scheduling and maintained calendars for senior management, ensuring optimal time management and prioritization.
- Developed and implemented office policies to enhance productivity.
- Maintained financial records and processed invoices accurately.
- Handled employee inquiries and resolved issues promptly.
- Organized company events and meetings to foster team collaboration.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Developed and implemented administrative procedures, resulting in improved operational efficiency.
- Organized meetings between executives and outside vendors or clients.
Corporate Director
DuMORE Supplies, Inc.
Chicago
10.2002 - 12.2020
- Directed corporate strategy to improve operational efficiency, resulting in streamlined processes across all departments.
- Developed and implemented corporate strategies that positioned the organization for sustainable long-term growth.
- Implemented cost-reduction strategies while maintaining quality standards in supply chain.
- Oversaw vendor relationships, optimizing procurement processes and negotiating contracts to achieve cost-effective supply chain management.
- Advised senior leadership on best practices in business operations management.
- Analyzed market trends to inform product development and strategic planning efforts.
- Collaborated with executive team to create new product initiatives.
- Identified potential areas for expansion into new markets or segments.
- Oversaw the development of business plans for new projects or initiatives.
- Coordinated quarterly reviews to assess performance metrics and adjust strategies accordingly.
- Monitored employee performance against established objectives.
- Managed compliance with industry regulations and company policies across operations.
- Ensured compliance with applicable laws and regulations related to health and safety standards.
- Reviewed operational procedures to enhance efficiency and productivity levels.
- Directed the preparation of financial statements, budgets, and forecasts.
- Negotiated contracts with suppliers and vendors to reduce costs.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Facilitated leadership training programs to develop management skills within the organization.
- Developed effective training programs for employees at all levels.
- Organized interdepartmental meetings to improve collaboration.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Sterling High School
Sterling, IL06-1999
Skills
- Recruitment strategy
- Workforce planning
- Performance management
- Training program development
- Employee relations
- Conflict resolution
Timeline
HR Director
Home Companion Solutions
11.2023 - 03.2026
Administrative Manager
The Oak Park HandyHuman
07.2021 - 11.2023
Corporate Director
DuMORE Supplies, Inc.
10.2002 - 12.2020
High School Diploma -
Sterling High School